Oleh Stepanov is the VP of Customer Success at Computools UK. He is responsible for customer success in the UK region and drives business growth across the Great Britain markets. With a strong foundation in research and development, Mr Stepanov crafts strategic initiatives for emerging market trends. His role is to capitalise on opportunities that create value for stakeholders and foster an innovative environment within the company.
As a leader, Mr Stepanov engages with various departments to harmonise efforts and streamline processes. He regularly monitors market dynamics and leverages data-driven analysis to refine strategies that enhance customer engagement and loyalty.
The Computools team was very rapidely operational despite the complexity of the situation and the need for the team to adapt to our development methodologies. The Computools team could also work very remotely with very good inter-communication with the SBFinance team ensuring good efficiency despite off-shoring.
Computools are experts and act professionally, with lots of guidance on technical recommendations and with easy to understand explanations of what the technical choices mean and why one can be a better website than another. As a result, the development was completed on time and exceeded our expectations. The feedback from our customers was very positive and compared to our previous results we doubled our turnover.
Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive.