Case Studies

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Caribbean bank

Due to platform and product engineering, a Caribbean bank expanded into the younger demographic group and increased its market share by 12% in the 18-to-30-year-old segment. It managed transaction validation while abroad, parental control and approvals, limits, and temporary blocks. For our client, we provided competency development services, like microservice-based integration with Visa card processing facilities and a revamped user experience for web and mobile banking.

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Epson

Epson partnered with Computools to develop Readylnk, an innovative solution that leverages modernisation and IT automation to transform customer experience and generate a steady revenue stream. Readylnk automatically monitors ink levels in printers and notifies the customer when it is time to place an order. The system provides an end-to-end interface for ordering cartridges, organising delivery and processing payments.

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Bombardier

As part of its Digital Transformation and Information Technology Automation initiatives, Bombardier, along with other smaller manufacturers, operating in the aviation industry, benefited from an enhanced document version control system, built around distributed architecture concepts in line with stringent security requirements. The system provides detailed aircraft maintenance instructions to aircraft technicians in seconds, eliminating the need to contact technical support or search for a specific version of a document. The solution reduced the interaction time between pilots and technical staff and saved back-and-forth communication requesting correct versions of operational manuals.

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British Council

Our client, the British Council, needed to update its web portal to effectively promote English language tests. We solved the problem by offering a digital transformation of the portal, including user experience strategy and design, content optimization, and analytics implementation. The project involved user research, user experience and service design, portal development, website hosting setup, analytics integration, and full project lifecycle management.

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Railway System

We helped a Western-European rail operator develop a system for intelligent real-time positioning of cargo fleets, providing information on important safety parameters such as volume, pressure and temperature. By harnessing the power of IoT technology, the system generates instant alerts if measured parameters deviate from the set norms, reducing manual checking of the fleet status. The system utilises the MQTT protocol, ensuring reliable data transmission and state-of-the-art security in information exchange.

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DRONE ANALYTICS

Our client, a leading global sustainable energy supplier, has harnessed the power of IoT-driven drone analytics to revolutionise turbine maintenance. Adopting a data-driven approach has significantly enhanced turbine performance while minimising downtime. The solution allowed the client to reduce operational costs and save time with fewer personnel involved. Safety has been enhanced by taking high-altitude tasks to a minimum. We established endpoints for JSON-formatted Comprehensive Inspection Reports (CIRs) and PDF-formatted Basic Inspection Reports (BIRs), integrating them into a unified database for a holistic view of turbine health.

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ABOUT US

Computools shapes the future with products, services and solutions that businesses need to Unlock Tomorrow. We are a global company that delivers on the world-changing ideas that we co-create together with our clients.

Whether we’re designing customer experiences, dealing with our clients or managing our teams, we lead with empathy. Technology is for everyone, not just the geeks. That’s why we focus on using clear, intelligible language, treating every stakeholder with respect and providing support at all stages of development. By starting with a shared understanding of what makes us all human, we’re able to create the favorable conditions necessary to develop our best-in-class solutions.
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