Employee Training and Development at Computools

A rule-based chatbot is a simple version of chatbot technology. It is built on pre-designed patterns used to guide customers in simple problem solving; for example, by giving more information about products and services or assisting them in making an order. Rule-based chatbots are managed by a decision tree that has a set of predefined commands within which the conversion with customers is built. This type of chatbot reduces the need for human agents, but they are still powerless when it comes to complex and effort-consuming issues. They react to specific words and questions while developing the basic contextual awareness. However, rule-based chatbots cannot deliver human-level conversations in more complicated scenarios when the user’s request is out of the ordinary.

Intelligent or AI-driven chatbots are human-free and independent assistants as their operation is guided by contextual awareness that lets them understand customer problems. AI chatbot development is based on ML and NLP algorithms (natural language processing) that enable AI chatbots to understand words and interpret meaning, therefore thinking and acting like humans. The most advanced AI chatbots are able to read up to about 500,000 variations of user intentions and solve up to 70% of user queries. They are fully conversational and respond to just about anything the customer asks. Computools employs the Dialogflow platform to integrate conversational interfaces with messengers, web apps, etc.

Bot areal is a chatbot development service that allows you to have a chatbot as an individual assistant integrated with your website or application, or as an integrated part of a messenger. This chatbot role accounts for 80% of online support that usually involves FAQs and simple problem-solving. The bot areal is a versatile choice as it fits any business objectives and can be integrated into any software the client uses in business. It can be a good basis for enterprises that prefer messengers like Telegram or Slack in their business processes as well as online businesses that develop their brand on their independent website.

Information or support chatbots are intended to provide users with essential information about a company. This category of chatbots is characterized by context awareness and multifunctionality. As much as they can guide the user through the website’s navigation, they are also good at answering FAQs, giving advice, and performing simple actions instead of the user. Support chatbots are a good option if your goal is to keep visitors engaged with your brand and extend their stay on your website or platform. Speech recognition is not a must feature in this kind of chatbot development however, if you are willing to provide it, it will be a huge advantage for your service.

Skills chatbots are aimed at following commands and executing actions instructed by the user. They have no need for contextual awareness as their role is to enable multitasking and increase user engagement. Speech recognition is highly recommended in this case, as the user is able to continue the interaction with the chatbot (and thus your brand) even when they are away from the keyboard. Skills chatbot development usually involves integration with other applications and systems, which leads to the streamlining of business processes and delivering a smooth and uninterrupted customer experience.