Persentra AI

How Persentra AI gave retailers direct control over AI merchandising and privacy-first product discovery

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AT A GLANCE

Persentra AI needed to turn its personalization technology into a retailer-facing control dashboard. The project scope covered frontend development for the Systema Control Centre, including merchandising rule management, recommendation controls, analytics views, and product discovery settings.

The client needed an AI personalization platform interface that retail teams could use without engineering support for routine merchandising and recommendation changes. The dashboard had to make complex AI outputs understandable through clear controls, performance metrics, and product discovery workflows.

Computools delivered the frontend for the Systema Control Centre, a web dashboard for managing eCommerce personalization software across product recommendations, real-time analytics, merchandising logic, and customer discovery scenarios. The solution gave retail teams direct control over personalization workflows and helped merchants improve AOV (Average Order Value), conversion visibility, and merchandising response speed.

THE CLIENT

Persentra AI is an Australia-based technology company that provides privacy-first personalization tools for online retailers operating in global eCommerce markets.

The company develops privacy-first artificial intelligence for retail eCommerce. Its technology helps online merchants personalize product discovery, search, content placement, and recommendations using anonymous shopper interaction signals.

The company’s AI product recommendation engine supports personalized retail experiences by adapting product visibility, discovery paths, and recommendation blocks to current shopper behavior. This gives merchants a way to improve relevance while reducing dependence on invasive personal data collection.

As a retail AI platform, Persentra AI serves online merchants who need greater control over personalization rules, merchandising logic, recommendation performance, and daily eCommerce decision-making.

BUSINESS CHALLENGE

Persentra AI needed a self-serve control panel that could make complex AI personalization tools usable for retail managers, merchandisers, and eCommerce teams.

  • Merchandising control. Retailers needed a clear way to configure AI merchandising rules, adjust recommendation behavior, and keep product discovery aligned with commercial priorities.
  • Real-time data visualization. The dashboard had to render performance analytics, recommendation activity, conversion signals, AOV impact, and revenue contribution without slowing down the interface.
  • Frontend performance. The control panel needed to handle frequent data updates, interactive views, and multiple dashboard states while staying responsive for non-technical users.
  • AI system integration. The frontend had to connect cleanly with Persentra AI’s underlying personalization algorithms and expose AI outputs through understandable controls, metrics, and product discovery settings.

The client needed eCommerce AI solutions presented through a fast, usable dashboard. Computools applied retail software development services experience to build a frontend interface aligned with retail merchandising workflows and eCommerce performance tracking.

SOLUTION SUMMARY

Computools built the frontend of the Systema Control Centre using React and TypeScript. The dashboard translated Persentra AI’s personalization logic into clear controls for merchandising rules, recommendation behavior, analytics views, and product discovery settings.

The dashboard worked as an AI merchandising platform, allowing retailers to configure, adjust, and maintain merchandising rules alongside the AI engine. This helped teams guide product visibility across categories, campaigns, and recommendation zones.

Computools developed controls for personalized product recommendations, including recommendation carousels, smart search settings, and targeted product feeds. Retailers could manage how AI-driven recommendations appeared across different customer discovery flows.

The frontend displayed current performance signals, shopper behavior patterns, and recommendation outcomes through responsive dashboard views. This helped retail teams evaluate merchandising changes and recommendation logic without working directly with backend systems.

The Systema Control Centre also supported AI-powered product discovery through configurable interfaces for smart search, dynamic content, product recommendation blocks, and merchandising rule management.

IMPACT

The delivered Control Centre gave Persentra AI a retailer-facing dashboard for managing AI personalization across daily eCommerce operations:

  • +25% Average Order Value (AOV): Achieved through more precise real-time recommendation rules.
  • +18% Conversion Rate: Delivered via dynamic product discovery and personalized search logic.
  • 50% Faster Rule Updates: Empowered non-technical merchandisers to execute changes without developer support.
  • 40% Fewer Engineering Requests: Shifted routine recommendation adjustments from backend developers to business users.
  • 35% Reduction in Analytics Review Time: Unified performance monitoring into a single real-time dashboard.
  • Unified Recommendation Control: Provided retailers with a single interface to manage personalized product recommendations, merchandising rules, and performance metrics.

The dashboard helped retail teams control real-time customer personalization without waiting on technical support for every rule or recommendation adjustment. Merchandisers could update discovery settings, review AOV and conversion impact, and act faster during campaigns or catalog changes.

The eCommerce analytics dashboard also created cleaner visibility into recommendation performance, revenue contribution, and shopper engagement. Structured recommendation, merchandising, and performance data prepared the platform for future data engineering initiatives.

WHY COMPUTOOLS

Persentra AI selected Computools because the project required frontend engineers who could connect React and TypeScript development with retail dashboard logic, analytics visualization, and AI personalization workflows.

Computools focused on the workflows retail teams used daily: merchandising control, recommendation management, real-time analytics, and performance visibility. This helped Persentra AI give merchants a dashboard for managing personalization logic without technical support for routine changes.

The team collaborated with Persentra AI’s product and engineering stakeholders to deliver a responsive dashboard architecture prepared for high-frequency data updates, modular feature growth, and continued product development.

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STORY IN DEPTH

Background

Retail eCommerce teams need personalization tools that can react to shopper behavior while staying manageable for business users. Merchandisers still need control over product visibility, campaign priorities, and recommendation logic. Persentra AI had developed privacy-first personalization technology for online retailers. The next requirement was a control dashboard that made this technology accessible to non-technical retail teams.

The Systema Control Centre had to connect AI outputs, merchandising rules, recommendation controls, and real-time performance data inside one web interface.

Approach to solution

Computools started by mapping the dashboard workflows retail teams would use most often: merchandising rule setup, recommendation control, analytics review, and product discovery configuration.

The frontend was structured around clear operational actions. Retail users needed to adjust merchandising logic, review recommendation performance, and manage discovery settings all from a single interface, without working directly with backend systems.

The team focused on making AI outputs understandable through dashboard controls and performance views. Merchandisers could see how recommendation behavior affected AOV, conversion lift, revenue contribution, and product engagement.

API integration connected the Control Centre frontend with Persentra AI’s personalization backend, allowing the dashboard to display current recommendation data, analytics signals, and configurable merchandising rules.

Computools role

Computools acted as the frontend engineering partner and was responsible for:

  • developing the React frontend architecture;
  • building TypeScript components for dashboard workflows;
  • creating interfaces for merchandising rule management;
  • implementing recommendation control views;
  • integrating real-time analytics visualizations;
  • supporting API integration with Persentra AI’s personalization backend;
  • optimizing frontend responsiveness for frequent data updates;
  • structuring the interface for new merchandising, recommendation, and analytics scenarios.

The team worked with Persentra AI stakeholders responsible for product strategy, AI personalization logic, eCommerce analytics, and retailer-facing workflows.

Key decisions and outcomes

The main delivery decision was to structure the dashboard around retailer actions: configuring merchandising rules, reviewing recommendation performance, adjusting discovery settings, and monitoring revenue impact.

The completed Control Centre gave Persentra AI a self-serve interface for managing personalization logic, merchandising rules, recommendation controls, and analytics views in one environment.

Retail teams gained business-level controls for AI-driven discovery: recommendation behavior, performance signals, and product discovery workflows became manageable from the dashboard, reducing dependence on technical teams for routine changes.

DESIGN

The design focused on merchandising control, product discovery management, analytics visibility, and clear AI recommendation settings for eCommerce retail teams.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE

USER PERSONA

Defining retail merchandising needs, personalization workflows, analytics review, and product recommendation management.

SITE MAP

Structuring the dashboard around merchandising control, recommendation management, product discovery configuration, analytics visibility, and retailer account settings.

WIREFRAMES

Designing low-fidelity layouts for the control dashboard, merchandising rule editor, recommendation controls, product discovery settings, analytics views, and retailer account workspace.

USER INTERFACE

The interface gives retail teams a clear workspace for managing AI merchandising rules, recommendation controls, product discovery settings, analytics views, and revenue-impact signals.

DIGITAL PLATFORM & TECHNOLOGY

Computools delivered web development for the Systema Control Centre, focusing on frontend performance, modular dashboard architecture, real-time visualization, and clean integration with Persentra AI’s personalization backend.

PROJECT MANAGEMENT METHODOLOGY

An Agile approach with Scrum supported iterative frontend delivery. Work was organized into short sprints covering dashboard components, merchandising workflows, recommendation controls, analytics views, API integration, and interface performance.

Regular reviews with Persentra AI product and engineering stakeholders helped validate dashboard behavior, component logic, data visualization, and retailer-facing workflows before release.

PROJECT MANAGEMENT METHODOLOGY

PROJECT TIMELINE

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WHAT OUR CLIENT SAID

Retail teams needed to control AI personalization without having to ask engineers to adjust every merchandising rule or recommendation setting. Computools helped us turn complex AI outputs into a dashboard merchandisers can use every day to manage discovery, monitor performance, and act faster.

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