Computools helped build a centralized banking platform for a Swiss banking institution that needed to digitalize credit card issuing operations for partner banks, internal teams, intermediaries, and end customers.
The project became one of the first steps in the client’s broader banking digital transformation strategy. The new platform created a single environment for communication, offer management, contract control, marketing content, news updates, and internal operational workflows.
The solution helped the client reduce manual operations by 65%, speed up banking request processing by 55%, shorten contract approval time by 48%, accelerate partner onboarding by 45%, and reduce documentation errors by 40%.
The client is a Swiss banking institution operating in banking and payments. Its credit card issuing operations connect the issuing bank, partner banks, intermediaries, internal teams, and end customers within one B2B2C service chain.
The client needed a reliable credit card issuing platform to centralize communication, offers, contracts, marketing materials, and operational requests. The system had to support regulated banking workflows, scalable backend logic, and better coordination between all participants in the issuing process.
The client needed to modernize credit card issuing operations for partner banks and end customers. The existing process was fragmented across emails, PDFs, manual approvals, spreadsheets, and disconnected internal tools, slowing request handling and making operational control more difficult.
The project required banking workflow automation and custom banking software development to replace manual coordination with a secure, scalable enterprise banking platform.
The main challenges included:
Computools contributed to centralized banking platform development for a Swiss banking institution that needed to digitalize the issuing process for partner banks. The platform created one environment for bank employees, partner banks, intermediaries, product teams, and marketing teams.
It includes:
The project supported banking operations digitalization by reducing manual work across partner onboarding, request handling, document updates, and internal coordination. It also became part of the client’s legacy banking system modernization, giving the bank a more scalable foundation for future growth.
After implementation:
The project gave the client a scalable operational foundation for managing credit card issuing processes, reducing manual workload, and improving coordination between internal teams, partner banks, and intermediaries.
Computools was selected as the engineering partner because the client needed a team capable of working with enterprise-grade banking workflows, secure backend logic, structured data management, and scalable infrastructure within one delivery process.
Computools approached the project as a regulated financial services implementation where reliability, access control, auditability, and process consistency were critical. By supporting backend development, partial frontend implementation, and infrastructure setup, the team helped the client build a stable digital environment for credit card issuance, bank communication, contract workflows, and partner coordination.
When designing the platform, the team focused on operational clarity for bank employees who manage credit card issuing workflows, partner communication, contract statuses, offers, and internal requests.
A detailed profile created to guide workflow structure, access logic, and operational visibility for credit card issuing processes
Hierarchical structure created to organize issuing workflows, partner-bank communication, offer control, contract processes, and internal operations in one platform.
Low-fidelity layouts were prepared to simplify request handling, approval tracking, partner profiles, and contract workflows.
Clean operational interface designed to speed up, clarify, and simplify banking coordination.
SALESFORCE
Salesforce supported the platform’s CRM layer, helping to centralize partner-bank information, operational records, communication history, and workflow-related data in a single environment.
JAVA / SPRING FRAMEWORK / SPRING BOOT
Java, Spring Framework, and Spring Boot formed the platform’s backend foundation. This stack supported business logic for requests, offers, contracts, user roles, approval flows, and communication between bank employees, partner banks, and intermediaries.
ANGULAR/TYPESCRIPT
Angular and TypeScript were used for operational interfaces and administrative panels. They supported structured screens for managing partner data, card programs, offers, contracts, marketing materials, and workflow statuses.
POSTGRESQL
PostgreSQL served as the platform’s data layer, storing structured records for partner banks, contracts, offers, workflow statuses, operational history, and system activity.
DOCKER
Docker supported containerized deployment and helped maintain consistent application environments across development, testing, and release stages.
Computools used an Agile-based delivery approach to keep the project aligned with the client’s banking workflows, technical requirements, and regulated financial services environment. The work was organized into short iterations focused on backend business logic, offer and contract flows, partner communication, administrative interfaces, database integration, and deployment infrastructure.
A Scrum-based process helped the team validate priorities in steps, refine complex approval logic, and reduce delivery risks before the full rollout. Regular planning, reviews, and client checkpoints kept operational requirements, access rules, and process details clear throughout development.
Computools helped us turn a fragmented credit card issuing process into a structured digital environment for our internal teams and banking partners. The platform reduced manual work, improved visibility across requests and contracts, and gave us a stronger foundation for scaling operations.
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