Our global manufacturing company client wanted uninterrupted printing operations for their customers. By integrating IoT technology, data analytics, and automated notifications, we partnered to create Readylnk, which seamlessly monitors ink levels, alerts customers when cartridges are low, and facilitates a streamlined ordering and delivery process.
Epson is a globally renowned company in the electronics industry. With a rich history dating back to its founding in Japan, Epson has become one of the world’s leading computer printers and information and imaging equipment manufacturers. Their commitment to excellence and innovation has earned them a strong reputation among consumers and businesses.
Epson is among the top manufacturers of inkjet, dot matrix, laser printers, scanners, and other electronics. Their award-winning innovations benefit retail consumers and organisations in governmental, medical, financial, and other sectors across the globe. As an innovation-driven enterprise, Epson actively generates fresh ideas and aims to supply the market with revolutionary products. One such idea was to provide customers with a hassle-free ink refill system and enable its resellers and distributors to build long-lasting relationships with their clients.
Epson wanted to eliminate one of the most common disruptions in the printing experience: customers unexpectedly running out of ink. Empty cartridges could interrupt printing, create frustration, and negatively affect customer loyalty.
At the same time, the traditional cartridge purchasing process depended on customers manually monitoring ink levels, recognising when supplies were running low, finding the correct replacement, placing an order, and arranging delivery. Epson needed a more proactive and seamless model that could connect printers, customers, resellers, ordering, and fulfillment within a single automated experience.
The goal was to ensure uninterrupted printing while making cartridge replenishment easier for customers and creating stronger, recurring relationships between Epson, its resellers, and end users.
Computools provided a comprehensive solution. Key achievements included the development of a real-time ink monitoring system, automated refill alerts, and streamlined ordering and delivery processes. These solutions have enabled Epson to increase efficiency, improve customer service, and significantly reduce costs. With Computools’ expertise, Epson has successfully modernised its operations by providing proactive maintenance strategies, streamlining procurement processes, and increasing customer satisfaction.
The ReadyInk System – the system that monitors the ink level in eligible printers in real time and automatically notifies users and resellers of the need to refill the cartridges. The system also orders necessary cartridges and arranges their delivery to the store or the user’s door. Customers can now seamlessly order and receive ink cartridges, eliminating printing disruptions and fostering a positive user experience. This highlights the efficiency and ease of use of the Readylnk system, demonstrating that customers can quickly and easily obtain the ink they need, minimising downtime and frustration.
Epson chose to partner with Computools for several compelling reasons. Firstly, Computools offered a team of experts with extensive experience in backend Java, Oracle database development, and project management, providing the technical expertise needed to overcome Epson’s IT challenges. Additionally, Computools demonstrated a collaborative approach, ensuring seamless cooperation with Epson’s internal IT department. Furthermore, Computools shared Epson’s commitment to innovation, making them an ideal partner for developing cutting-edge solutions. Finally, Computools’ proven track record of delivering results, as evidenced by the impressive project outcomes, cemented its position as a trusted partner for Epson’s critical initiatives.
When working on product design, we primarily develop its architecture, as this greatly influences how the design will be built in the future and how ways of promoting and upgrading the product will be organised.
Understanding the target audience's needs and preferences.
Structuring the website's layout and navigation.
Creating visual blueprints for web page layouts.
Designing the website's user-friendly visual elements.
ORACLE DATABASE
Oracle Database boasts exceptional security features for safeguarding data stored within the database against corruption and loss. The simplicity of Oracle database administration reduces the need for human intervention, leading to lower operational costs. The database's reduced computational complexity ensures efficient resource utilisation. Additional advantages encompass cross-platform compatibility and ease of updates and patching.
BACKEND JAVA + SPRING FRAMEWORK
Spring stands out as a nimble and transparent framework designed for Java applications. It facilitates rapid and contemporary development through its comprehensive repository of pre-existing code libraries. The Spring Framework's emphasis on loose coupling and aspect-oriented programming promotes seamless development. The framework's container offers configuration and lifecycle management features, while the JDBC abstraction layer streamlines error handling with its exception hierarchy.
The adoption of the Scrum project management methodology drove the successful execution of the Epson project in collaboration with Computools. At the heart of the project was a sprint-based approach. The project was organised into fixed-duration sprints, typically lasting two to four weeks. This allowed for the efficient planning and execution of tasks within defined timeframes. Daily Scrum meetings, or stand-ups, were conducted to review progress, discuss challenges, and ensure alignment among team members.
Epson is committed to providing our customers with a seamless and hassle-free printing experience. The Readylnk system, developed in partnership with Computools, has revolutionised how we manage ink supplies and interact with our customers. We have seen a significant increase in customer satisfaction and a boost in recurring revenue. We are confident that this innovative solution will continue to drive growth and success for Epson in the future.
As part of its Digital Transformation and Information Technology Automation initiatives, Bombardier, along with other smaller manufacturers, operating in the aviation industry, benefited from an enhanced document version control system, built around distributed architecture concepts in line with stringent security requirements. The system provides detailed aircraft maintenance instructions to aircraft technicians in seconds, eliminating the need to contact technical support or search for a specific version of a document. The solution reduced the interaction time between pilots and technical staff and saved back-and-forth communication requesting correct versions of operational manuals.
Our client, the British Council, needed to update its web portal to effectively promote English language tests. We solved the problem by offering a digital transformation of the portal, including user experience strategy and design, content optimization, and analytics implementation. The project involved user research, user experience and service design, portal development, website hosting setup, analytics integration, and full project lifecycle management.
Our client, a leading global sustainable energy supplier, has harnessed the power of IoT-driven drone analytics to revolutionise turbine maintenance. Adopting a data-driven approach has significantly enhanced turbine performance while minimising downtime. The solution allowed the client to reduce operational costs and save time with fewer personnel involved. Safety has been enhanced by taking high-altitude tasks to a minimum. We established endpoints for JSON-formatted Comprehensive Inspection Reports (CIRs) and PDF-formatted Basic Inspection Reports (BIRs), integrating them into a unified database for a holistic view of turbine health.
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