BOMBARDIER

Platform upgrade to enable paperless guidance for aircraft maintenence technicians.

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AT A GLANCE

Our client needed to modernise their flight documentation management system to enhance efficiency and revenue generation. Bombardier partnered with Computools to implement digital transformation services and IT automation solutions. Our team developed a platform that improved how their flight documentation is managed. As a result, our client experienced remarkable efficiency gains and significant revenue increases in their aviation and aerospace enterprise.

THE CLIENT

Bombardier, a global aviation leader with over 25 years of experience, is dedicated to revolutionising commercial aviation through cutting-edge paperless solutions. By replacing traditional paper-based processes with electronic documentation tools, Bombardier aims to enhance flight efficiency, improve safety, and drive cost savings. With strong industry connections and a comprehensive suite of tailored software solutions for cockpit and ground crews, Bombardier is a trusted partner in the aviation industry’s digital transformation.

BUSINESS CHALLENGE

Bombardier faced a lack of expertise and software bugs that prevented the company from meeting new industry standards and customer expectations. However, the company has found a way to be proactive by leveraging digital transformation services and IT automation solutions to revolutionise its paperless commercial aviation solutions.

SOLUTION SUMMARY

The Computools team implemented critical upgrades and introduced new features to the outdated web and mobile applications of flight documentation management. The efficient collaboration framework resulted in a strong development performance.

IMPACT

With our solutions, the client was able to update the existing architecture of flight documentation, introduce new features to the system, and remove persistent bugs in web and mobile applications.

WHY COMPUTOOLS

Computools was the natural choice for Bombardier’s digital aviation transformation for several reasons:

  • Expertise
  • Proven track record
  • Collaborative approach
  • Adaptability
  • Long-term vision

Upon project completion, Bombardier and Computools have solidified an ongoing partnership with a focus on ensuring the sustained success and evolution of their digital aviation solutions. Key details of the project completion and current arrangements include:

  • 1. Computools continues to provide dedicated support to Bombardier to ensure the optimal functioning of the newly implemented solutions. This includes ongoing maintenance, bug fixes, and updates to adapt to changing industry requirements.
  • 2. The project’s success has opened avenues for scaling the digital solutions further. Computools and Bombardier are actively exploring opportunities to expand the use of paperless solutions to additional aviation processes and stakeholders.
  • 3. The partnership involves the development of a long-term strategic roadmap for further digital transformation initiatives within Bombardier.
  • 4. Computools and Bombardier conduct regular evaluations and performance assessments to ensure that the solutions continue to meet evolving business needs, customer expectations, and industry standards.

STORY IN DEPTH

Background

Bombardier’s challenge before partnering with Computools was to modernise its flight documentation management system to enhance efficiency and revenue generation.

Approach to solution

When Bombardier wanted to modernise their flight documentation management, the company faced a critical decision in selecting the right partner. They meticulously evaluated several potential contractors, all offering their own strengths and capabilities. The deciding factors in choosing Computools were clear – our exceptional track record in delivering complex projects on time and within budget, our demonstrated expertise in the ASP.NET and WPF technologies vital to its project, and our collaborative approach that aligned seamlessly with their vision for this transformation.

Computools role

The Computools team joined the OBDS in-house development efforts to update the existing architecture, introduce new features, and remove persistent bugs. With a clear understanding of the client’s functional and non-functional requirements, we selected software engineers to join the project and implemented high-performance indexing solutions with full-text search capabilities and several APIs.

Key decisions and outcomes

Behind the scenes at Computools, productivity thrives on a well-structured development process and seamless idea exchange between in-house engineers and client-side experts. Routine planning sessions and review meetings foster harmonious teamwork among geographically dispersed team members, yielding outstanding results.

Design

During the product design process, our primary focus is on crafting the architecture, as it plays a pivotal role in shaping the future development of the design. It also dictates the strategies for promoting and enhancing the product down the line.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE

USER PERSONA

Target audience personification.

SITE MAP

Visual navigation blueprint.

WIREFRAMES

Structural blueprint sketches.

USER INTERFACE

Intuitive interaction design.

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

The project management methodology is a hybrid of Scrum and Kanban. Scrum elements structure the development process, and Kanban principles ensure a continuous and efficient workflow with a strong emphasis on communication and adaptation. This hybrid approach allows flexibility in managing the project’s evolving requirements and challenges.

Scrum

PROJECT TIMELINE

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WHAT OUR CLIENT SAID

Computools was the perfect partner to help us modernise our flight documentation management system. Their expertise, collaborative approach, and adaptability were invaluable in ensuring the project's success. We're seeing significant improvements in efficiency, communication, and overall aircraft maintenance.

CONTACT US

Ready to revolutionise your business with digital transformation solutions? Contact us today at info@computools.com to learn how we can help you achieve your goals.

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