CCI ASSISTANT

A manufacturer of equipment for validation, counting, and storage of banknotes

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AT A GLANCE

Our client faced challenges with an outdated mobile app for cash handling. With our assistance, the client obtained a modernised and automated cash-handling solution that revolutionised their outdated mobile app. Our team revamped the mobile app, resulting in significant improvements in performance, user experience, and revenue. We also assisted in achieving seamless integration and optimisation for enhanced efficiency.

THE CLIENT

The client is a leader in intelligent physical cash-handling solutions for the banking, retail, and leisure industries. Their innovative solutions for counting, moving, and protecting banknotes enhance security, increase operational efficiency, and reduce shrinkage. The company’s products secure over $4 billion daily worldwide.

BUSINESS CHALLENGE

The previous incarnation of the CCI Assistant mobile application suffered a feature overload and lacked support, as it had been originally developed for Windows Phone OS. The app’s slow operation and a limited number of Windows Phone devices among the user base encouraged the client to redesign the application.

SOLUTION SUMMARY

Computools’ team was entrusted with developing an Android mobile application to efficiently manage cash collection, validation, and counting through smartphones.

IMPACT

Computools’ team applied their deep knowledge to professionally redesign, improve, and strengthen the client’s application. Thanks to these efforts and the coordinated work of specialists, the client was completely satisfied with the finished product. Our engineers built a cross-platform, which increased speed, security, and performance. They also added a user-friendly interface with a streamlined flow.

WHY COMPUTOOLS

Computools was selected as the partner for this project due to their technical expertise, effective communication, and commitment to delivering a high-quality solution. The successful project outcomes reflect the competence and dedication of the Computools team.

STORY IN DEPTH

Background

The client recognised that their existing mobile application was no longer meeting the evolving demands of their customer base and the market. This realisation prompted them to seek a transformation of their digital presence. The project faced the challenge of migrating from a Windows Phone application to a modern, cross-platform solution. The app required an ergonomic design and user-friendly interface to enhance user experience and streamline cash-handling processes. Security and data integrity were paramount, given the nature of cash handling and validation, requiring robust security measures.

Approach to solution

They analysed various companies and contractors specialising in digital transformation services to ensure that their chosen partner had the necessary expertise. A key factor that set Computools apart from the competition was our deep knowledge and experience in the industry. The client recognised that Computools had a track record of successful projects in digital transformation, particularly in software development, UI/UX design, and mobile applications.

Computools role

Computools crafted a solution that leveraged a well-defined technology stack, including Xamarin.Android and Xamarin.Forms for cross-platform development, Passport.js for authentication, and efficient communication tools like Skype and Trello.

Key decisions and outcomes

The project’s specifications were meticulously outlined using a behaviour-driven development approach, ensuring the system’s requirements aligned with user stories and business processes. Now, the client’s multiplatform financial management mobile app, developed on the Xamarin framework, is designed to streamline financial transactions and provide users with real-time access to their financial data. This revolutionary app leverages the power of IoT (Internet of Things) technology, changing how people manage their finances.

Design

The design phase is crucial in creating a user-friendly and visually appealing application. Our team designed the app's visual elements, including buttons, navigation menus, and overall layout, creating an intuitive and user-friendly interface to ensure ease of use and a smooth and efficient user journey within the app.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE
cci assistant user persona

USER PERSONA

Developing a detailed user persona to understand the target audience's demographics, needs, and goals.

cci assistant site map

SITE MAP

Creating a visual representation of the website's structure and navigation, outlining how pages are organised and connected.

cci assistant wireframes

WIREFRAMES

Produce simplified, blueprint-like web page layout sketches to define the structure and content placement.

cci assistant user interface

USER INTERFACE

Designing the website's visual elements, layout, and interactive components for a user-friendly experience.

DIGITAL PLATFORM & TECHNOLOGY

Computools’ team carefully selected the best-suited set of technologies to fulfil the client’s goal of upgrading the outdated Windows Phone application and substituting it with a high-performance cross-platform solution.

PROJECT MANAGEMENT METHODOLOGY

The Computools team used the Kanban project management methodology to ensure continuous delivery and a flexible development process. Each two-week sprint was followed by a new build, enabling just-in-time implementation of the finished project.

Kanban

PROJECT TIMELINE

cci assistant project timeline

WHAT OUR CLIENT SAID

We are thrilled with the new CCI Assistant app developed by Computools. The modernised interface and IT automation features have significantly improved our cash-handling efficiency and streamlined our operations. Since the launch, we've seen a remarkable increase in throughput, user satisfaction, and revenue. Computools' expertise in digital transformation was invaluable in achieving these results, and we look forward to a continued partnership.

CONTACT US

Ready to transform your project? Contact us today at info@computools.com, and let's bring your ideas to life.

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