Telecom Software Solutions

• Frequent network congestion and dropped connections.
• Slow fault detection and manual troubleshooting processes.
• Inefficient resource allocation across the network.
• Difficulty in proactively identifying potential network outages.

AI-Powered Network Operations (AIOps) Platforms

These custom solutions integrate machine learning and big data analytics to automate network monitoring, predict performance issues, diagnose root causes, and optimize network configurations in real-time.

• Reduced network downtime and improved service availability.
• Faster identification and resolution of network issues.
• Optimized network resource utilization and reduced operational costs.
• Enhanced Quality of Service (QoS) for end-users.

• Decrease network downtime by 15-25%, directly impacting service level agreements.
• Reduce mean time to resolution (MTTR) by 30-40%.
• Lower operational expenditure on network management by 10-15%.
• Improve network capacity utilization by up to 20%.

• High customer churn rates due to dissatisfaction.
• Fragmented customer data across disparate systems.
• Inefficient customer support and long wait times.
• Lack of personalized service offerings.

Unified Customer Experience (CX) Portals & CRM Integration

These platforms provide a single view of the customer, integrating billing, support, and usage data, while offering personalized self-service options and AI-driven support chatbots.

• Improved customer satisfaction and loyalty.
• Reduced customer churn and increased retention.
• Streamlined customer support operations.
• Ability to deliver personalized offers and services.

• Decrease customer churn by 5-10%, leading to significant revenue retention.
• Improve customer satisfaction (CSAT scores) by 15-20%.
• Reduce average customer support call times by up to 25%.
• Increase ARPU (Average Revenue Per User) by 3-5% through personalized offers.

• Time-consuming network provisioning processes.
• Delays in activating new services for customers.
• High operational costs associated with service delivery.
• Lack of dynamic scalability for fluctuating demand.

Service Orchestration & Automation Platforms (SOAP)

These solutions automate the end-to-end provisioning of network services, from virtualized network functions (VNFs) to physical infrastructure, ensuring rapid deployment and dynamic scaling.

• Significantly reduced service activation times.
• Lower operational expenditure for service delivery.
• Increased agility to respond to market demands.
• Reduced human error in network configuration.

• Accelerate service provisioning by up to 40%.
• Reduce operational costs for service delivery by 15-20%.
• Improve network provisioning accuracy by 95% or more.
• Increase service uptime by 2-5% due to fewer errors.

• Growing complexity of network security threats.
• Vulnerabilities in connected devices and IoT ecosystems.
• Difficulty in real-time threat detection and response.
• Ensuring compliance with evolving cybersecurity regulations.

Advanced Threat Intelligence & Security Orchestration Systems

These bespoke solutions integrate AI/ML for anomaly detection, automate incident response workflows, and provide comprehensive vulnerability management across the entire telecom network and connected devices.

• Proactive detection and mitigation of cyber threats.
• Enhanced protection of critical network infrastructure and customer data.
• Reduced risk of service disruption due to security breaches.
• Improved compliance with industry security standards.

• Decrease the likelihood of a major security breach by 30-40%.
• Reduce the financial impact of security incidents by 20-30%.
• Improve security incident response times by up to 50%.
• Avoid potential regulatory fines.

• Difficulty in onboarding and managing millions of IoT devices.
• Ensuring secure connectivity for diverse IoT applications.
• Processing and analyzing vast volumes of IoT data.
• Providing reliable and low-latency connectivity for critical IoT use cases.

IoT Connectivity Management & Data Orchestration Platforms

These custom solutions provide scalable device management, secure connectivity gateways, real-time data ingestion and processing, and analytics capabilities tailored for massive IoT deployments.

• Seamless onboarding and lifecycle management of IoT devices.
• Robust and secure connectivity for all IoT applications.
• Actionable insights from aggregated IoT data.
• Enhanced revenue opportunities from IoT services.

• Reduce IoT device provisioning time by up to 50%.
• Improve IoT data processing efficiency by 30-40%.
• Increase the number of supported IoT connections by factors of 2x-5x.
• Generate new revenue from IoT connectivity and services, potentially millions of dollars annually.

• Inefficient network planning based on historical data.
• Difficulty in predicting future network demand accurately.
• Suboptimal placement of new network assets.
• Lack of real-time insights for dynamic network adjustments.

AI-Driven Network Planning & Optimization Tools

These solutions leverage machine learning algorithms to analyze vast datasets (traffic patterns, subscriber behavior, geographical data) to predict future demand, optimize network topology, and enhance coverage and capacity.

• More accurate network capacity planning.
• Optimized capital expenditure on network build-outs.
• Improved network coverage and quality for subscribers.
• Faster identification of network expansion opportunities.

• Reduce CAPEX on network infrastructure by 5-10% through optimized planning.
• Improve network coverage and capacity utilization by 15-20%.
• Decrease subscriber complaints related to network quality by 10-15%.
• Accelerate network expansion project timelines by up to 15%.

• Limited control over underlying network infrastructure for MVNOs.
• Difficulty in differentiating services and offering unique value propositions.
• Issues in customer onboarding and lifecycle management.
• Dependence on host network provider’s systems and limitations.

MVNO Business Support Systems (BSS) & Operations Support Systems (OSS)

Custom software solutions tailored for MVNOs, providing independent control over customer management, billing, provisioning, and service differentiation, while seamlessly integrating with the host network’s APIs.

• Greater agility and control over service offerings.
• Enhanced ability to differentiate and personalize customer experiences.
• Streamlined operations and reduced reliance on host providers.
• Faster time-to-market for new bundles and promotions.

• Reduce operational costs for MVNOs by 10-15%.
• Increase subscriber acquisition rates by 5-8% due to differentiated services.
• Improve customer retention by up to 10%.
• Accelerate the launch of new service bundles by 20-30%.