Computools' Approach

Before you get in touch we wanted to let you know	Once you reached out to discuss your requirements	Before we start cooperation with you	While we are working with you	Before we release the deliverables	After we finished the agreed engagement
We work tirelessly on researching latest trends and technologies per guidance by Gartner, Microsoft, Google and other global businesses	We review the online presence of your business to prepare for the initial conversation	We double check the understanding of your requirements with key people in your team	We maintain the highest level of professional conduct	We thoroughly test the product according to industry best practices	We remain committed to our support or warranty obligations, you can count on a quick and meaningful response from our team
We continuously train our engineers, analysts, designers and project managers on best practices and technical innovation	We are ready to present the case studies and technical expertise relevant to your request	We discuss with you pros and cons of the proposed ways of moving forward	We are responsive, communicative, and proactive	We incorporate the feedback from product managers, user acceptance team or focus groups into the solution	We come up with a proposal for future technological innovation, if this is of interest to you
You can benefit from knowledge sharing and project expertise accumulated in our centres of excellence	We come to the first call ready to discuss your requirements and expectations in detail	We make clear key assumptions, dependencies, potential risks and mitigation strategies	We are focused on how to get things done	We ensure the security of the code and its transfer	We ask for a detailed feedback session so we can improve our services
Our typical first project with a client takes 3 to 9 months to complete and 85% of the clients work with us beyond the initial project	We bring the experts with relevant technology or industry experience so you have maximum value from the first contact with us	We negotiate the legal and commercial agreements in good faith so you are comfortable they reflect the specific arrangements important to your business	We embrace the change, and are ready to work together with you to factor the new information into the delivery plans	We proactively discuss the support requirements with you, if applicable	We will ask for a reference letter or a testimonial

Delivery Approach

Digital Business Optimization and Transformation Services Approach

1. Define the business areas with the greatest potential

We jointly define the business areas that will benefit most from digital transformation. This can be done by analysing current processes, business needs, and IT technology capabilities.

2. Break out the business areas into processes

Break down your business areas into processes to understand how they interact with each other. This will help identify collaboration points between departments and opportunities for process optimisation.

3. Define the collaboration points between departments

Define how your departments interact with each other to identify opportunities for their improved collaboration.

4. Define the synergies you want to achieve

Identify what synergies you want to achieve through digital transformation. This includes increased efficiency, reduced costs, improved customer service, or expanded business capabilities.

5. Conduct a comprehensive business process analysis

Conduct a comprehensive business process analysis to understand how they currently work. Then identify opportunities for process optimisation and automation.

6. Create core components of technical solution architecture

This is a key stage of digital transformation, where we jointly define project structure, split the whole complex solution into modules, and, for all modules, define the layout structure.

7. Create a data flow, determine the input of primary data, validate, and process

We create a data flow for each process to determine how data enters the process, is processed, and is used. This is how you ensure data integrity and consistency.

8. Develop an automation concept for each process

Our teams develop an automation concept for each process to determine how it can be automated. This involves the use of robotic process automation (RPA), artificial intelligence (AI), or machine learning (ML).

9. Create a solution architecture for process automation

Our experts create a solution architecture for process automation to determine how the various components of the automation system will interact.

10. Evaluate the costs and benefits of your transformation options

We evaluate the costs and benefits of your transformation options to select the economically reasonable option to ensure a return on investment in digital transformation.

11. Consult with the business on the deadlines for a fully functional solution

We consult on the deadlines for a fully functional solution to ensure it meets your business needs.

12. Implement the selected solution and evaluate the benefits

Implement the selected solution so you could evaluate its benefits to the business.

13. Further support and modernisation

We provide further support and modernisation of your process automation system to keep it up-to-date.

Delivery Approach

DATA & ANALYTICS Approach

1. Determine the strategic client’s goal

We identify the specific business outcome the client is striving for.

2. Analyse the data and business

We examine existing data and processes to assess the potential for improvement.

3. Research data

We examine in detail how data is collected and stored, identifying opportunities for optimisation.

4. Identify the key data

We identify the specific data needed to achieve the objective.

5. Design a solution and its architecture

We design the best option - be it dashboards, benchmarking analytics, AI assistant, etc. We define design structure, we split the whole complex solution into modules, and for all modules, we define the layout structure.

6. Develop the data collector

We choose the best ways to obtain the necessary information.

7. Adapt the data structure

We make changes to the existing structure, adapting it to the new approach.

8. Prepare automatic data

We design processing modules to ensure quality pre-processing of information.

9. Select a cloud storage

We select a data storage strategy, potentially expanding the use of cloud services or performing a complete migration.

10. Create a data lake for future analysis

We create a repository where all potentially useful information for future analyses stacks up.

11. Continuous development

We provide support for the system, update it, and test new hypotheses for continuous improvement.

Delivery Approach

Modernisation Approach

1. Identify the biggest benefits

We jointly identify the business areas that will benefit most from modernisation.

2. Break down into processes

Break down business areas into processes to understand how they interact with each other.

3. Identify points of interaction

Identify how departments interact with each other to identify opportunities for improved collaboration.

4. Define engagement

Identify the key roles and the level of engagement that you would like to achieve.

5. Analyse business processes

Conduct analysis of your business processes to understand how they currently operate.

6. Build architecture

We develop a comprehensive solution architecture by defining the structure and splitting the complex solution into modules. For all modules, we define the layout structure.

7. Create a data flow

We create a data flow for each process to define how data enters the process, is processed and used.

8. Develop an automation concept

We develop an automation concept for each workflow to define how it can be automated.

9. Evaluate costs and benefits

We conduct a preliminary cost-benefit assessment of your modernisation options to select the most economically reasonable option.

10. Assign timelines

Agree on the project timelines to ensure they are aligned with your business needs.

11. Implement the selected solution

We implement the solution so you could evaluate the benefits it brings to the business.

12. Support and modernisation

Our team provides further support and modernisation of the process automation system.

Delivery Approach

CX Strategy & Design Approach

1. Goal setting

Develop understanding of your product idea, target audience and goals.

2. Creating ICP portraits

Analyse your users, current and potential, their needs, and the context of how they use the product.

3. User Behaviour research

Research how users interact with similar products to discuss product differentiation ideas with you.

4. Competitor products research

Analyse how your competitors are solving similar problems, so you communicate your strengths through marketing and technology.

5. Product frameworks

Summarise the findings using frameworks such as Product Canvas, and discuss the roadmap with you.

6. Product architecture

Determine optimal architecture for product growth and scalability, and discuss pros and cons of technical decisions with you.

7. Prototypes

Build product prototypes and analyse user feedback, help you with A/B testing, and take the findings into consideration when planning development work.

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Delivery Approach

Platform & Product Engineering APPROACH

1. Team Composition

Consider the project expectations and completion date to define the optimal team composition and how it is expected to change over time. The core team is involved from the start and serves as a knowledge holder for the colleagues who join the team later.

2. Development

We follow an iterative development approach based on a chosen management framework, such as SCRUM, Kanban or Waterfall.

3. Testing and Stabilisation

We emphasise proactive quality assurance and efficient testing with automation and regression testing. We use a well-defined release candidate strategy suitable for project release schedule.

4. CI/CD Pipeline

We start planning the CI/CD pipeline from the architecture design phase. We utilise GitLab, Docker, Kubernetes, and cloud vendors for a modern and efficient pipeline, such as AWS, Microsoft Azure or Google Cloud.

5. Configuration and Deployment

We configure and deploy various environments such as Dev, QA, Staging, and Production. We set up monitoring metrics and alerts, and define a support team structure.

6. Continuous Improvement

We work on product improvement from the project's early stages. We filter ideas through business analysis and technical review and discuss the priorities with you. We research new trends and technical solutions to offer improvements proactively.

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Delivery Approach

UX/UI Design Approach

1. Consulting and design purpose definition

We work with you to understand your needs and goals and define a design concept.

2. Customer experience strategy

We define principles and approaches to user-centered design, taking into account your project specifics and industry preferences.

3. Market, competitors, and users research

We analyse user preferences, identify competitors, share best practices to create a design that instills trus.

4. User flows mapping

We define users' paths within the product to create a simple and meaningful navigation experience.

5. UX guidelines adoption

We adopt common design principles and guidelines to ensure consistency and quality of the design.

6. Style guide creation

We define the visual language of the system to create a consistent and attractive design.

7. Iterative wireframing

We create prototypes of the user interface for testing and feedback.

8. Iterative user interface design

We iterare on design changes, taking into account user feedback and perception.

9. Continuous improvement

We create, test and take the best hypothesis for improving User Experience.

Delivery Approach

PROJECT MANAGEMENT APPROACH

1. Stakeholder analysis

We talk to project stakeholders to understand their needs, goals and expectations, as well as their perception of risks. This sets the foundation for effective collaboration in the future.

2. Scope of work

We define clear project boundaries, setting specific goals and objectives. We jointly develop a detailed work plan, breaking it into manageable phases and tasks.

3. Assumptions dependencies & limitations

We identify and document key project assumptions, potential external dependencies, and limitations. This helps keep the project on track towards overall goals in case new information emerges.

4. Risk analysis

We conduct proactive risk analysis, assessing the likelihood and potential impact of each. We develop clear mitigation plans for managing risks and minimising their impact.

5. Resource analysis & allocation

We carefully assess the necessary resources (people, equipment, finances). We develop an effective allocation plan, considering the teams' qualifications, availability, and synergy. We keep you informed proactively on any changes.

6. Project delivery strategy

We select the optimal project management methodology (Agile, waterfall, hybrid) based on project specifics and our experience of similar work. We establish clear quality control, change management, and communication processes aligned with working practices at your organisation or team.

7. Stakeholder alignment and expectations management

We regularly interact with your team members, informing them about the project’s progress, collecting feedback, and managing expectations. We conduct open presentations and meetings, building trust and resolving potential conflicts.

8. Iterative delivery

We break the project into small, manageable iterations, gradually developing and implementing functionality. We obtain feedback from users and stakeholders at each stage, ensuring project delivery aligns with overall project goals and maximises value.

9. Business or user acceptance

We establish clear acceptance criteria for each iteration and the project as a whole. We conduct tests and seek feedback from business users, ensuring that the project meets their expectations.

10. Project transfer or support stage

We ensure a smooth transition of the project deliverables into production or to a new support team. We develop documentation and instructions for future reference and provide necessary support to the users and your business team.

Delivery Approach

Software testing approach

1. Create a testing strategy

This phase defines the testing purpose, the methods, environments and versions of the systems to be tested, and the tools to be used.

2. Test requirements

This phase validates the system requirements to ensure they are clear, unambiguous, verifiable and non-conflicting.

3. Test design

Design the approach to test execution, types of testing to be used and configuration of test environments.

4. Create general testing documentation

This phase creates test plans, test cases, checklists and guidelines that describe the testing methods and procedures.

5. Finalise testing documentation and create negative acceptance criteria

This phase supplements the testing documentation with negative acceptance criteria defining what constitutes a software defect.

6. Create integration tests

This phase verifies the interaction of the software components.

7. Create unit tests

This phase verifies the functionality of the individual components of the software.

8. Functionality acceptance testing

This phase verifies the software's compliance with the business requirements.

9. Regression testing

This phase verifies that changes made to the software have not introduced new defects. This is performed before any major release.

10. Smoke testing in the process of creating a new environment

This phase verifies the software's functionality in the new environment or after the new build.

11. Testing of the front-end implementation by the designer

This phase verifies the the compliance of the front end implementation.

12. Creating load testing

This phase verifies the software performance under under computational load or heavy user traffic.

13. Penetration testing

This phase verifies the software security.

14. Building autotests

This phase creates automated tests that can help to reduce the time and cost of regression testing.

Delivery Approach

Ongoing Support and Maintenance Approach

1. Self-service

We automate tasks that can be completed by the users independently.

2. First-line support

We help clients build first-line support internally, resolve simple issues, such as input errors and connectivity issues.

3. Technical support

We use tools and technologies to diagnose and troubleshoot problems.

4. Expert support

We help clients resolve complex issues that require specialised knowledge and experience.

5. Continuous improvement

We constantly monitor user feedback and use it to improve our support processes. We use modern tools and monitoring practices to improve the efficiency of support and make it proactive.

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Delivery Approach

Dedicated Delivery Teams Approach

1. Stakeholder Analysis

We work with you to understand your business goals and needs and identify areas where technology can help you succeed.

2. Scope of Work

We define goals and objectives. We work with you to analyse and prioritise backlog, breaking it down into manageable phases and tasks.

3. Assumptions, Dependencies, and Limitations Analysis

We identify and document key project assumptions, potential dependencies on external factors, and limitations, such as budget, time, or resources.

4. Risk Analysis

We conduct risk analysis, assessing the potential impact of each. We develop clear mitigation plans to manage risks and minimise their impact.

5. Resource Analysis and Allocation

We carefully assess the necessary resources (people, equipment, finances). We develop an effective allocation plan, considering the team's qualifications, availability, and synergy.

6. Project Delivery Strategy

We select the optimal project management methodology (Agile, waterfall, hybrid) based on project specifics and our experience of similar work. We establish clear quality control, change management, and communication processes aligned with working practices at your organisation or team.

7. Stakeholder Alignment and Expectations Management

We regularly interact with your team members, informing them about the project’s progress, collecting feedback, and managing expectations. We conduct open presentations and meetings, building trust and resolving potential conflicts.

8. Iterative Delivery

We break the project into small, manageable iterations, gradually developing and implementing functionality. We obtain feedback from users and stakeholders at each stage, ensuring project delivery aligns with overall project goals and maximises value.

9. Business or User Acceptance

We establish clear acceptance criteria for each iteration and the project as a whole. We conduct tests and seek feedback from business users, ensuring that the project meets their expectations.

10. Project Transfer or Support Stage

We ensure a smooth transition of the project deliverables into production or to a new support team. We develop documentation and instructions for future reference and provide necessary support to the users and your business team.

Delivery Approach

Technology Advisory Approach

1. Understanding business needs

We work with you to understand your business goals and needs and identify areas where technology can help you succeed.

2. Assessing the current state

We assess your current development and solution architecture processes to identify areas for improvement.

3. Developing recommendations

We develop recommendations to improve your development and solution architecture processes based on our knowledge and experience.

4. Prioritising

We help you prioritise areas for improvement based on your business goals and resources.

5. Developing an implementation plan

We develop an implementation plan that includes specific actions, timelines, and resources required to implement our recommendations.

6. Researching and improving software architecture

We conduct research on your software architecture and propose improvements to ensure scalability, flexibility, and alignment with business objectives.

7. Training employees

We help you train employees on new skills and processes required to effectively implement our recommendations.

8. Monitoring and evaluation

We track and evaluate the results of implementing our recommendations to ensure they deliver the expected results.

9. Support and maintenance

We provide support and maintenance after the implementation of our recommendations to help you address any post implementation challenges.

10. Measuring effectiveness

We help you measure the effectiveness of our recommendations to ensure they are delivering the expected results.

11. Adapting

We help you adapt our recommendations to changing business needs.

12. Innovating

We help you implement new technologies and innovations into your product design, development, analysis and solution architecture processes.

13. Continuous improvement

We establish a framework for ongoing enhancements, encouraging continuous improvement that adapts to emerging technologies, industry best practices, and changing business requirements.

Delivery Approach

Our Promise

Delivery Approach

Digital Business Optimization and Transformation Services Approach

1. Define the business areas with the greatest potential

2. Break out the business areas into processes

3. Define the collaboration points between departments

4. Define the synergies you want to achieve

5. Conduct a comprehensive business process analysis

6. Create core components of technical solution architecture

7. Create a data flow, determine the input of primary data, validate, and process

8. Develop an automation concept for each process

9. Create a solution architecture for process automation

10. Evaluate the costs and benefits of your transformation options

11. Consult with the business on the deadlines for a fully functional solution

12. Implement the selected solution and evaluate the benefits

13. Further support and modernisation

Delivery Approach

DATA & ANALYTICS Approach

1. Determine the strategic client’s goal

2. Analyse the data and business

3. Research data

4. Identify the key data

5. Design a solution and its architecture

6. Develop the data collector

7. Adapt the data structure

8. Prepare automatic data

9. Select a cloud storage

10. Create a data lake for future analysis

11. Continuous development

Delivery Approach

Modernisation Approach

1. Identify the biggest benefits

2. Break down into processes

3. Identify points of interaction

4. Define engagement

5. Analyse business processes

6. Build architecture

7. Create a data flow

8. Develop an automation concept

9. Evaluate costs and benefits

10. Assign timelines

11. Implement the selected solution

12. Support and modernisation

Delivery Approach

CX Strategy & Design Approach

1. Goal setting

2. Creating ICP portraits

3. User Behaviour research

4. Competitor products research

5. Product frameworks

6. Product architecture

7. Prototypes

Delivery Approach

Platform & Product Engineering APPROACH

1. Team Composition

2. Development

3. Testing and Stabilisation

4. CI/CD Pipeline

5. Configuration and Deployment

6. Continuous Improvement

Delivery Approach

UX/UI Design Approach

1. Consulting and design purpose definition

2. Customer experience strategy

3. Market, competitors, and users research

4. User flows mapping

5. UX guidelines adoption

6. Style guide creation

7. Iterative wireframing

8. Iterative user interface design

9. Continuous improvement

Delivery Approach

PROJECT MANAGEMENT APPROACH

1. Stakeholder analysis

2. Scope of work

3. Assumptions dependencies & limitations

4. Risk analysis

5. Resource analysis & allocation

6. Project delivery strategy