Computools' Approach

Digital Business and Transformation Approach

01. DEFINING THE BUSINESS AREAS WITH THE GREATEST POTENTIAL

We jointly define your business areas that will benefit most from digital transformation. We can do this by analysing current processes, business needs, and IT technology capabilities.

02. BREAKING OUT THE BUSINESS AREAS INTO PROCESSES

We break down your business areas into processes to understand how they interact with each other. This will help identify collaboration points between departments and opportunities for process optimisation.

03. DEFINING THE COLLABORATION POINTS BETWEEN DEPARTMENTS

We define how your departments interact with each other to identify opportunities for their improved collaboration.

04. DEFINING THE SYNERGIES YOU WANT TO ACHIEVE

We identify what synergies you want to achieve through digital transformation. This includes increased efficiency, reduced costs, improved customer service, or expanded business capabilities.

05. CONDUCTING A COMPREHENSIVE BUSINESS PROCESS ANALYSIS

We conduct a comprehensive business process analysis to understand how they currently work. Then we identify opportunities for process optimisation and automation.

06. CREATING CORE COMPONENTS OF TECHNICAL SOLUTION ARCHITECTURE

This is a key stage of digital transformation, where we jointly define your project structure, split the whole complex solution into modules, and, for all modules, define the layout structure.

07. CREATING A DATA FLOW, DETERMINE THE INPUT OF PRIMARY DATA, VALIDATE, AND PROCESS

We create a data flow for each process to determine how data enters the process, is processed, and is used. This is how you ensure data integrity and consistency.

08. DEVELOPING AN AUTOMATION CONCEPT FOR EACH PROCESS

Our teams develop an automation concept for each process to determine how it can be automated. This involves the use of robotic process automation (RPA), artificial intelligence (Al), or machine learning (ML).

09. CREATING A SOLUTION ARCHITECTURE FOR PROCESS AUTOMATION

Our experts create a solution architecture for process automation to determine how the various components of the automation system will interact.

10. EVALUATING THE COSTS AND BENEFITS OF YOUR TRANSFORMATION OPTIONS

We evaluate the costs and benefits of your transformation options to select the economically reasonable option to ensure a return on investment in digital transformation.

11. CONSULTING WITH THE BUSINESS ON THE DEADLINES FOR A FULLY FUNCTIONAL SOLUTION

We consult you on the deadlines for a fully functional solution to ensure it meets your business needs.

12. IMPLEMENTING THE SELECTED SOLUTION AND EVALUATE THE BENEFITS

We implement the selected solution so you could evaluate its benefits to the business.

13. FURTHER SUPPORT AND MODERNISATION

We provide further support and modernisation of your process automation system to keep it up-to-date.

DATA & ANALYTICS Approach

01. DETERMINING YOUR STRATEGIC GOALS

We identify the specific business outcome you are striving for.

02. ANALYSING THE DATA AND BUSINESS

We examine your existing data and processes to assess the potential for improvement.

03. RESEARCHING DATA

We examine in detail how your data is collected and stored, identifying opportunities for optimisation.

04. IDENTIFYING THE KEY DATA

We identify the specific data needed to achieve your objective.

05. DESIGNING A SOLUTION AND ITS ARCHITECTURE

We design the best option - be it dashboards, benchmarking analytics, Al assistant, etc. We define design structure, we split the whole complex solution into modules, and for all modules, we define the layout structure.

06. DEVELOPING THE DATA COLLECTOR

We choose the best ways to obtain the necessary information.

07. ADAPTING THE DATA STRUCTURE

We make changes to the existing structure, adapting it to the new approach.

08. PREPARING AUTOMATIC DATA

We design processing modules to ensure quality pre-processing of information.

MODERNISATION APPROACH

01. IDENTIFYING THE BIGGEST BENEFITS

We jointly identify your business areas that will benefit most from modernisation.

02. BREAKING DOWN INTO PROCESSES

We break down your business areas into processes to understand how they interact with each other.

03. IDENTIFYING POINTS OF INTERACTION

We identify how your departments interact with each other to identify opportunities for improved collaboration.

04. DEFINING ENGAGEMENT

We identify the key roles and the level of engagement that you would like to achieve.

05. ANALYSING BUSINESS PROCESSES

We conduct analysis of your business processes to understand how they currently operate.

06. BUILDING ARCHITECTURE

We develop a comprehensive solution architecture by defining the structure and splitting the complex solution into modules. For all modules, we define the layout structure.

07. CREATING A DATA FLOW

We create a data flow for each process to define how data enters the process, is processed and used.

08. DEVELOPING AN AUTOMATION CONCEPT

We develop an automation concept for each workflow to define how it can be automated.

09. EVALUATING COSTS AND BENEFITS

We conduct a preliminary cost-benefit assessment of your modernisation options to select the most economically reasonable option.

10. ASSIGNING TIMELINES

We agree on the project timelines to ensure they are aligned with your business needs.

11. IMPLEMENTING THE SELECTED SOLUTION

We implement the solution so you could evaluate the benefits it brings to the business.

12. SUPPORT AND MODERNISATION

Our team provides further support and modernisation of the process automation system.

CX STRATEGY & DESIGN APPROACH

01. GOAL SETTING

We develop understanding of your product idea, target audience and goals.

02. CREATING ICP PORTRAITS

We analyse your users, current and potential, their needs, and the context of how they use the product.

03. USER BEHAVIOUR RESEARCHING

We research how your users interact with similar products to discuss product differentiation ideas with you.

04. COMPETITOR PRODUCTS RESEARCHING

We analyse how your competitors are solving similar problems, so you communicate your strengths through marketing and technology.

05. BUILDING PRODUCT FRAMEWORKS

We summarise the findings using frameworks such as Product Canvas, and discuss the roadmap with you.

06. BUILDING PRODUCT ARCHITECTURE

We determine optimal architecture for product growth and scalability, and discuss pros and cons of technical decisions with you.

07. BUILDING PROTOTYPES

We build product prototypes and analyse user feedback, help you with A/B testing, and take the findings into consideration when planning development work.

PLATFORM & PRODUCT ENGINEERING APPROACH

platform and product engineering approach

01. TEAM COMPOSITION

We consider your project expectations and completion date to define the optimal team composition and how it is expected to change over time. The core team is involved from the start and serves as a knowledge holder for the colleagues who join the team later.

02. DEVELOPMENT

We follow an iterative development approach based on a chosen management framework, such as SCRUM, Kanban or Waterfall.

03. TESTING AND STABILISATION

We emphasise proactive quality assurance and efficient testing with automation and regression testing. We use a well-defined release candidate strategy suitable for project release schedule.

04. CI/CD PIPELINE

We start planning the CI/CD pipeline from the architecture design phase. We utilise GitLab, Docker, Kubernetes, and cloud vendors for a modern and efficient pipeline, such as AWS, Microsoft Azure or Google Cloud.

05. CONFIGURATION AND DEPLOYMENT

We configure and deploy various environments such as Dev, QA, Staging, and Production. We set up monitoring metrics and alerts, and define a support team structure.

06. CONTINUOUS IMPROVEMENT

We work on product improvement from the project's early stages. We filter ideas through business analysis and technical review and discuss the priorities with you. We research new trends and technical solutions to offer improvements proactively.

UX/UI DESIGN APPROACH

01. CONSULTING AND DESIGN PURPOSE DEFINITION

We work with you to understand your needs and goals and define a design concept.

02. CUSTOMER EXPERIENCE STRATEGY

We define principles and approaches to user-centered design, taking into account your project specifics and industry preferences.

03. MARKET, COMPETITORS, AND USERS RESEARCH

We analyse user preferences, identify competitors, share best practices to create a design that instills trus.

04. USER FLOWS MAPPING

We define users' paths within the product to create a simple and meaningful navigation experience.

05. UX GUIDELINES ADOPTION

We adopt common design principles and guidelines to ensure consistency and quality of the design.

06. STYLE GUIDE CREATION

We define the visual language of the system to create a consistent and attractive design.

07. ITERATIVE WIREFRAMING

We create prototypes of the user interface for testing and feedback.

08. ITERATIVE USER INTERFACE DESIGN

We iterate on design changes, taking into account user feedback and perception.

09. CONTINUOUS IMPROVEMENT

We create, test and take the best hypothesis for improving User Experience.

PROJECT MANAGEMENT APPROACH

01. STAKEHOLDER ANALYSIS

We talk to your project stakeholders to understand their needs, goals and expectations, as well as their perception of risks. This sets the foundation for effective collaboration in the future.

02. SCOPE OF WORK

We define clear project boundaries, setting specific goals and objectives. We jointly develop a detailed work plan, breaking it into manageable phases and tasks.

03. ASSUMPTIONS DEPENDENCIES & LIMITATIONS

We identify and document key project assumptions, potential external dependencies, and limitations. This helps keep the project on track towards overall goals in case new information emerges.

04. RISK ANALYSIS

We conduct proactive risk analysis, assessing the likelihood and potential impact of each. We develop clear mitigation plans for managing risks and minimising their impact.

05. RESOURCE ANALYSIS & ALLOCATION

We carefully assess the necessary resources (people, equipment, finances). We develop an effective allocation plan, considering the teams' qualifications, availability, and synergy. We keep you informed proactively on any changes.

06. PROJECT DELIVERY STRATEGY

We select the optimal project management methodology (Agile, waterfall, hybrid) based on project specifics and our experience of similar work. We establish clear quality control, change management, and communication processes aligned with working practices at your organisation or team.

07. STAKEHOLDER ALIGNMENT AND EXPECTATIONS MANAGEMENT

We regularly interact with your team members, informing them about the project's progress, collecting feedback, and managing expectations. We conduct open presentations and meetings, building trust and resolving potential conflicts.

08. ITERATIVE DELIVERY

We break the project into small, manageable iterations, gradually developing and implementing functionality. We obtain feedback from users and stakeholders at each stage, ensuring project delivery aligns with overall project goals and maximises value.

09. BUSINESS OR USER ACCEPTANCE

We establish clear acceptance criteria for each iteration and the project as a whole. We conduct tests and seek feedback from your business users, ensuring that the project meets their expectations.

10. PROJECT TRANSFER OR SUPPORT STAGE

We ensure a smooth transition of the project deliverables into production or to a new support team. We develop documentation and instructions for future reference and provide necessary support to the users and your business team.

Quality Assurance Services approach

01. CREATING A TESTING STRATEGY

In this phase we define the testing purpose, the methods, environments and versions of the systems to be tested, and the tools to be used.

02. TESTING REQUIREMENTS

In this phase we validate the system requirements to ensure they are clear, unambiguous, verifiable and non-conflicting.

03. TESTING DESIGN

In this phase we design the approach to test execution, types of testing to be used and configuration of test environments.

04. CREATING GENERAL TESTING DOCUMENTATION

In this phase we create test plans, test cases, checklists and guidelines that describe the testing methods and procedures.

05. FINALISING TESTING DOCUMENTATION AND CREATE NEGATIVE ACCEPTANCE CRITERIA

In this phase we supplement the testing documentation with negative acceptance criteria defining what constitutes a software defect.

06. CREATING INTEGRATION TESTS

In this phase we verify the interaction of the software components.

07. CREATING UNIT TESTS

In this phase we verify the functionality of the individual components of the software.

08. FUNCTIONALITY ACCEPTANCE TESTING

In this phase we verify the software's compliance with your business requirements.

09. REGRESSION TESTING

In this phase we verify that changes made to the software have not introduced new defects. This is performed before any major release.

10. SMOKE TESTING IN THE PROCESS OF CREATING A NEW ENVIRONMENT

In this phase we verify the software's functionality in the new environment or after the new build.

11. TESTING OF THE FRONT-END IMPLEMENTATION BY THE DESIGNER

In this phase we verify the compliance of the front end implementation.

12. CREATING LOAD TESTING

In this phase we verify the software performance under computational load or heavy user traffic.

13. PENETRATION TESTING

In this phase we verify the software security.

14. BUILDING AUTOTESTS

In this phase we create automated tests that can help to reduce the time and cost of regression testing.

ONGOING SUPPORT AND MAINTENANCE APPROACH

01. LEVEL 0
SELF-SERVICE OPTION

We automate tasks that can be completed by your users independently.

02. LEVEL 1
FIRST-LINE SUPPORT

We help you build first-line support internally, resolve simple issues, such as input errors and connectivity issues.

03. LEVEL 2
TECHNICAL SUPPORT

We use tools and technologies to diagnose and troubleshoot problems.

04. LEVEL 3
EXPERT SUPPORT

We help you resolve complex issues that require specialised knowledge and experience.

05. LEVEL 4
CONTINUOUS IMPROVEMENT

We constantly monitor your user feedback and use it to improve our support processes. We use modern tools and monitoring practices to improve the efficiency of support and make it proactive.