Computools' Approach

Digital Business Optimization and Transformation Services Approach

01. DEFINING THE BUSINESS AREAS WITH THE GREATEST POTENTIAL

We jointly define your business areas that will benefit most from digital transformation. We can do this by analysing current processes, business needs, and IT technology capabilities.

02. BREAKING OUT THE BUSINESS AREAS INTO PROCESSES

We break down your business areas into processes to understand how they interact with each other. This will help identify collaboration points between departments and opportunities for process optimisation.

03. DEFINING THE COLLABORATION POINTS BETWEEN DEPARTMENTS

We define how your departments interact with each other to identify opportunities for their improved collaboration.

04. DEFINING THE SYNERGIES YOU WANT TO ACHIEVE

We identify what synergies you want to achieve through digital transformation. This includes increased efficiency, reduced costs, improved customer service, or expanded business capabilities.

05. CONDUCTING A COMPREHENSIVE BUSINESS PROCESS ANALYSIS

We conduct a comprehensive business process analysis to understand how they currently work. Then we identify opportunities for process optimisation and automation.

06. CREATING CORE COMPONENTS OF TECHNICAL SOLUTION ARCHITECTURE

This is a key stage of digital transformation, where we jointly define your project structure, split the whole complex solution into modules, and, for all modules, define the layout structure.

07. CREATING A DATA FLOW, DETERMINE THE INPUT OF PRIMARY DATA, VALIDATE, AND PROCESS

We create a data flow for each process to determine how data enters the process, is processed, and is used. This is how you ensure data integrity and consistency.

08. DEVELOPING AN AUTOMATION CONCEPT FOR EACH PROCESS

Our teams develop an automation concept for each process to determine how it can be automated. This involves the use of robotic process automation (RPA), artificial intelligence (Al), or machine learning (ML).

09. CREATING A SOLUTION ARCHITECTURE FOR PROCESS AUTOMATION

Our experts create a solution architecture for process automation to determine how the various components of the automation system will interact.

10. EVALUATING THE COSTS AND BENEFITS OF YOUR TRANSFORMATION OPTIONS

We evaluate the costs and benefits of your transformation options to select the economically reasonable option to ensure a return on investment in digital transformation.

11. CONSULTING WITH THE BUSINESS ON THE DEADLINES FOR A FULLY FUNCTIONAL SOLUTION

We consult you on the deadlines for a fully functional solution to ensure it meets your business needs.

12. IMPLEMENTING THE SELECTED SOLUTION AND EVALUATE THE BENEFITS

We implement the selected solution so you could evaluate its benefits to the business.

13. FURTHER SUPPORT AND MODERNISATION

We provide further support and modernisation of your process automation system to keep it up-to-date.

DATA & ANALYTICS Approach

01. DETERMINING YOUR STRATEGIC GOALS

We identify the specific business outcome you are striving for.

02. ANALYSING THE DATA AND BUSINESS

We examine your existing data and processes to assess the potential for improvement.

03. RESEARCHING DATA

We examine in detail how your data is collected and stored, identifying opportunities for optimisation.

04. IDENTIFYING THE KEY DATA

We identify the specific data needed to achieve your objective.

05. DESIGNING A SOLUTION AND ITS ARCHITECTURE

We design the best option - be it dashboards, benchmarking analytics, Al assistant, etc. We define design structure, we split the whole complex solution into modules, and for all modules, we define the layout structure.

06. DEVELOPING THE DATA COLLECTOR

We choose the best ways to obtain the necessary information.

07. ADAPTING THE DATA STRUCTURE

We make changes to the existing structure, adapting it to the new approach.

08. PREPARING AUTOMATIC DATA

We design processing modules to ensure quality pre-processing of information.

MODERNISATION APPROACH

01. IDENTIFYING THE BIGGEST BENEFITS

We jointly identify your business areas that will benefit most from modernisation.

02. BREAKING DOWN INTO PROCESSES

We break down your business areas into processes to understand how they interact with each other.

03. IDENTIFYING POINTS OF INTERACTION

We identify how your departments interact with each other to identify opportunities for improved collaboration.

04. DEFINING ENGAGEMENT

We identify the key roles and the level of engagement that you would like to achieve.

05. ANALYSING BUSINESS PROCESSES

We conduct analysis of your business processes to understand how they currently operate.

06. BUILDING ARCHITECTURE

We develop a comprehensive solution architecture by defining the structure and splitting the complex solution into modules. For all modules, we define the layout structure.

07. CREATING A DATA FLOW

We create a data flow for each process to define how data enters the process, is processed and used.

08. DEVELOPING AN AUTOMATION CONCEPT

We develop an automation concept for each workflow to define how it can be automated.

09. EVALUATING COSTS AND BENEFITS

We conduct a preliminary cost-benefit assessment of your modernisation options to select the most economically reasonable option.

10. ASSIGNING TIMELINES

We agree on the project timelines to ensure they are aligned with your business needs.

11. IMPLEMENTING THE SELECTED SOLUTION

We implement the solution so you could evaluate the benefits it brings to the business.

12. SUPPORT AND MODERNISATION

Our team provides further support and modernisation of the process automation system.

CX STRATEGY & DESIGN APPROACH

01. GOAL SETTING

We develop understanding of your product idea, target audience and goals.

02. CREATING ICP PORTRAITS

We analyse your users, current and potential, their needs, and the context of how they use the product.

03. USER BEHAVIOUR RESEARCHING

We research how your users interact with similar products to discuss product differentiation ideas with you.

04. COMPETITOR PRODUCTS RESEARCHING

We analyse how your competitors are solving similar problems, so you communicate your strengths through marketing and technology.

05. BUILDING PRODUCT FRAMEWORKS

We summarise the findings using frameworks such as Product Canvas, and discuss the roadmap with you.

06. BUILDING PRODUCT ARCHITECTURE

We determine optimal architecture for product growth and scalability, and discuss pros and cons of technical decisions with you.

07. BUILDING PROTOTYPES

We build product prototypes and analyse user feedback, help you with A/B testing, and take the findings into consideration when planning development work.

PLATFORM & PRODUCT ENGINEERING APPROACH

platform and product engineering approach

01. TEAM COMPOSITION

We consider your project expectations and completion date to define the optimal team composition and how it is expected to change over time. The core team is involved from the start and serves as a knowledge holder for the colleagues who join the team later.

02. DEVELOPMENT

We follow an iterative development approach based on a chosen management framework, such as SCRUM, Kanban or Waterfall.

03. TESTING AND STABILISATION

We emphasise proactive quality assurance and efficient testing with automation and regression testing. We use a well-defined release candidate strategy suitable for project release schedule.

04. CI/CD PIPELINE

We start planning the CI/CD pipeline from the architecture design phase. We utilise GitLab, Docker, Kubernetes, and cloud vendors for a modern and efficient pipeline, such as AWS, Microsoft Azure or Google Cloud.

05. CONFIGURATION AND DEPLOYMENT

We configure and deploy various environments such as Dev, QA, Staging, and Production. We set up monitoring metrics and alerts, and define a support team structure.

06. CONTINUOUS IMPROVEMENT

We work on product improvement from the project's early stages. We filter ideas through business analysis and technical review and discuss the priorities with you. We research new trends and technical solutions to offer improvements proactively.

UX/UI DESIGN APPROACH

01. CONSULTING AND DESIGN PURPOSE DEFINITION

We work with you to understand your needs and goals and define a design concept.

02. CUSTOMER EXPERIENCE STRATEGY

We define principles and approaches to user-centered design, taking into account your project specifics and industry preferences.

03. MARKET, COMPETITORS, AND USERS RESEARCH

We analyse user preferences, identify competitors, share best practices to create a design that instills trus.

04. USER FLOWS MAPPING

We define users' paths within the product to create a simple and meaningful navigation experience.

05. UX GUIDELINES ADOPTION

We adopt common design principles and guidelines to ensure consistency and quality of the design.

06. STYLE GUIDE CREATION

We define the visual language of the system to create a consistent and attractive design.

07. ITERATIVE WIREFRAMING

We create prototypes of the user interface for testing and feedback.

08. ITERATIVE USER INTERFACE DESIGN

We iterate on design changes, taking into account user feedback and perception.

09. CONTINUOUS IMPROVEMENT

We create, test and take the best hypothesis for improving User Experience.

PROJECT MANAGEMENT APPROACH

01. STAKEHOLDER ANALYSIS

We talk to your project stakeholders to understand their needs, goals and expectations, as well as their perception of risks. This sets the foundation for effective collaboration in the future.

02. SCOPE OF WORK

We define clear project boundaries, setting specific goals and objectives. We jointly develop a detailed work plan, breaking it into manageable phases and tasks.

03. ASSUMPTIONS DEPENDENCIES & LIMITATIONS

We identify and document key project assumptions, potential external dependencies, and limitations. This helps keep the project on track towards overall goals in case new information emerges.

04. RISK ANALYSIS

We conduct proactive risk analysis, assessing the likelihood and potential impact of each. We develop clear mitigation plans for managing risks and minimising their impact.

05. RESOURCE ANALYSIS & ALLOCATION

We carefully assess the necessary resources (people, equipment, finances). We develop an effective allocation plan, considering the teams' qualifications, availability, and synergy. We keep you informed proactively on any changes.

06. PROJECT DELIVERY STRATEGY

We select the optimal project management methodology (Agile, waterfall, hybrid) based on project specifics and our experience of similar work. We establish clear quality control, change management, and communication processes aligned with working practices at your organisation or team.

07. STAKEHOLDER ALIGNMENT AND EXPECTATIONS MANAGEMENT

We regularly interact with your team members, informing them about the project's progress, collecting feedback, and managing expectations. We conduct open presentations and meetings, building trust and resolving potential conflicts.

08. ITERATIVE DELIVERY

We break the project into small, manageable iterations, gradually developing and implementing functionality. We obtain feedback from users and stakeholders at each stage, ensuring project delivery aligns with overall project goals and maximises value.

09. BUSINESS OR USER ACCEPTANCE

We establish clear acceptance criteria for each iteration and the project as a whole. We conduct tests and seek feedback from your business users, ensuring that the project meets their expectations.

10. PROJECT TRANSFER OR SUPPORT STAGE

We ensure a smooth transition of the project deliverables into production or to a new support team. We develop documentation and instructions for future reference and provide necessary support to the users and your business team.

SOFTWARE TESTING APPROACH

01. CREATING A TESTING STRATEGY

In this phase we define the testing purpose, the methods, environments and versions of the systems to be tested, and the tools to be used.

02. TESTING REQUIREMENTS

In this phase we validate the system requirements to ensure they are clear, unambiguous, verifiable and non-conflicting.

03. TESTING DESIGN

In this phase we design the approach to test execution, types of testing to be used and configuration of test environments.

04. CREATING GENERAL TESTING DOCUMENTATION

In this phase we create test plans, test cases, checklists and guidelines that describe the testing methods and procedures.

05. FINALISING TESTING DOCUMENTATION AND CREATE NEGATIVE ACCEPTANCE CRITERIA

In this phase we supplement the testing documentation with negative acceptance criteria defining what constitutes a software defect.

06. CREATING INTEGRATION TESTS

In this phase we verify the interaction of the software components.

07. CREATING UNIT TESTS

In this phase we verify the functionality of the individual components of the software.

08. FUNCTIONALITY ACCEPTANCE TESTING

In this phase we verify the software's compliance with your business requirements.

09. REGRESSION TESTING

In this phase we verify that changes made to the software have not introduced new defects. This is performed before any major release.

10. SMOKE TESTING IN THE PROCESS OF CREATING A NEW ENVIRONMENT

In this phase we verify the software's functionality in the new environment or after the new build.

11. TESTING OF THE FRONT-END IMPLEMENTATION BY THE DESIGNER

In this phase we verify the compliance of the front end implementation.

12. CREATING LOAD TESTING

In this phase we verify the software performance under computational load or heavy user traffic.

13. PENETRATION TESTING

In this phase we verify the software security.

14. BUILDING AUTOTESTS

In this phase we create automated tests that can help to reduce the time and cost of regression testing.

ONGOING SUPPORT AND MAINTENANCE APPROACH

01. LEVEL 0
SELF-SERVICE OPTION

We automate tasks that can be completed by your users independently.

02. LEVEL 1
FIRST-LINE SUPPORT

We help you build first-line support internally, resolve simple issues, such as input errors and connectivity issues.

03. LEVEL 2
TECHNICAL SUPPORT

We use tools and technologies to diagnose and troubleshoot problems.

04. LEVEL 3
EXPERT SUPPORT

We help you resolve complex issues that require specialised knowledge and experience.

05. LEVEL 4
CONTINUOUS IMPROVEMENT

We constantly monitor your user feedback and use it to improve our support processes. We use modern tools and monitoring practices to improve the efficiency of support and make it proactive.

DEDICATED DELIVERY TEAMS APPROACH

01. STAKEHOLDER ANALYSIS

We work with you to understand your business goals and needs and identify areas where technology can help you succeed.

02. DEFINING SCOPE OF WORK

We define goals and objectives. We work with you to analyse and prioritise backlog, breaking it down into manageable phases and tasks.

03. ASSUMPTIONS, DEPENDENCIES, AND LIMITATIONS ANALYSIS

We identify and document key project assumptions, potential dependencies on external factors, and limitations, such as budget, time, or resources.

04. RISK ANALYSIS

We conduct risk analysis, assessing the potential impact of each. We develop clear mitigation plans to manage risks and minimise their impact.

05. RESOURCE ANALYSIS AND ALLOCATION

We carefully assess the necessary resources (people, equipment, finances). We develop an effective allocation plan, considering the team's qualifications, availability, and synergy.

06. SELECTING PROJECT DELIVERY STRATEGY

We select the optimal project management methodology (Agile, waterfall, hybrid) based on project specifics and our experience of similar work. We establish clear quality control, change management, and communication processes aligned with working practices at your organisation or team.

07. STAKEHOLDER ALIGNMENT AND EXPECTATIONS MANAGEMENT

We regularly interact with your team members, informing them about the project's progress, collecting feedback, and managing expectations. We conduct open presentations and meetings, building trust and resolving potential conflicts.

08. ITERATIVE DELIVERY

We break the project into small, manageable iterations, gradually developing and implementing functionality. We obtain feedback from your users and stakeholders at each stage, ensuring project delivery aligns with overall project goals and maximises value.

09. BUSINESS OR USER ACCEPTANCE

We establish clear acceptance criteria for each iteration and the project as a whole. We conduct tests and seek feedback from your business users, ensuring that the project meets their expectations.

10. PROJECT TRANSFER AND SUPPORT

We ensure a smooth transition of your project deliverables into production or to a new support team. We develop documentation and instructions for future reference and provide necessary support to your users and your business team.

TECHNOLOGY ADVISORY APPROACH

01. UNDERSTANDING YOUR BUSINESS NEEDS

We work with you to understand your business goals and needs and identify areas where technology can help you succeed.

02. ASSESSING YOUR CURRENT STATE

We assess your current development and solution architecture processes to identify areas for improvement.

03. DEVELOPING RECOMMENDATIONS

We develop recommendations to improve your development and solution architecture processes based on our knowledge and experience.

04. PRIORITISING

We help you prioritise areas for improvement based on your business goals and resources.

05. DEVELOPING AN IMPLEMENTATION PLAN

We develop for you an implementation plan that includes specific actions, timelines, and resources required to implement our recommendations.

06. RESEARCHING AND IMPROVING SOFTWARE ARCHITECTURE

We conduct research on your software architecture and propose improvements to ensure scalability, flexibility, and alignment with business objectives.

07. TRAINING EMPLOYEES

We help you train employees on new skills and processes required to effectively implement our recommendations.

08. MONITORING AND EVALUATION

We track and evaluate the results of implementing our recommendations to ensure they deliver the expected results.

09. SUPPORT AND MAINTENANCE

We provide support and maintenance after the implementation of our recommendations to help you address any post implementation challenges.

10. MEASURING EFFECTIVENESS

We help you measure the effectiveness of our recommendations to ensure they are delivering the expected results.

11. ADAPTING

We help you adapt our recommendations to changing business needs.

12. INNOVATING

We help you implement new technologies and innovations into your product design, development, analysis and solution architecture processes.

Before you get in touch we wanted to let you know	Once you reached out to discuss your requirements	Before we start cooperation with you	While we are working with you	Before we release the deliverables	After we finished the agreed engagement
We work tirelessly on researching latest trends and technologies per guidance by Gartner, Microsoft, Google and other global businesses	We review the online presence of your business to prepare for the initial conversation	We double check the understanding of your requirements with key people in your team	We maintain the highest level of professional conduct	We thoroughly test the product according to industry best practices	We remain committed to our support or warranty obligations, you can count on a quick and meaningful response from our team
We continuously train our engineers, analysts, designers and project managers on best practices and technical innovation	We are ready to present the case studies and technical expertise relevant to your request	We discuss with you pros and cons of the proposed ways of moving forward	We are responsive, communicative, and proactive	We incorporate the feedback from product managers, user acceptance team or focus groups into the solution	We come up with a proposal for future technological innovation, if this is of interest to you
You can benefit from knowledge sharing and project expertise accumulated in our centres of excellence	We come to the first call ready to discuss your requirements and expectations in detail	We make clear key assumptions, dependencies, potential risks and mitigation strategies	We are focused on how to get things done	We ensure the security of the code and its transfer	We ask for a detailed feedback session so we can improve our services
Our typical first project with a client takes 3 to 9 months to complete and 85% of the clients work with us beyond the initial project	We bring the experts with relevant technology or industry experience so you have maximum value from the first contact with us	We negotiate the legal and commercial agreements in good faith so you are comfortable they reflect the specific arrangements important to your business	We embrace the change, and are ready to work together with you to factor the new information into the delivery plans	We proactively discuss the support requirements with you, if applicable	We will ask for a reference letter or a testimonial

	Time and Material	Monthly, Quarterly or Annual Retainer	Fixed Price per Sprint or Phase	Fixed Price for Project Implementation
Suitable for the projects that:	Require occasional specialist input delivering improvements, new features or addressing requests from your customers	Regularly deliver new functionality or product updates within allocated budget, and require stable team with profound knowledge of your product or industry	Are in a rapid development phase, under pressure for regular delivery, where technical priorities are frequently re-evaluated within a set strategic direction	Have a well defined goal, agreed scope and hence little uncertainty regarding integration or implementation priorities. Usually preceded by a discovery or analysis phase
Suitable for the organisations with:	Occasional need in specialist skill set	Steady pace and predictable flow of improvements	Agile mindset, skilled at re-evaluating priorities quickly and adjusting accordingly	Strong project culture and the result-oriented mindset
Computools commits to:	Respond to the request within agreed time frame Discuss the implementation options with you, explaining pros and cons Deliver in line with the agreed requirements and specifications Provide regular updates on the progress, raise and discuss risks or uncertainties	Allocate the experienced team of engineers proficient in the required technical stack Maintain the long-term stability of the team Conduct knowledge sharing and onboarding in case a team member has to be replaced Propose process improvement Take care of engineers’ professional development	Organise the team of engineers, analysts, designers, project managers in line with your technical and domain knowledge requirements Maintain the long-term stability of the team Conduct knowledge sharing and onboarding in case a team member has to be replaced Proactively discuss with you the process improvement and product enhancement ideas	Deliver the project or phase within the agreed time and budget Proactively highlight any technical or business changes that might affect the project Evaluate and discuss with you the engineering or business choices that our team proposes Provide support and maintenance of the solution after implementation, if you wish
To achieve maximum value for your business be prepared to:	Devote time to discussing in detail the outcomes you expect Organise access to your development environment Take time to review the work in progress and final deliverables Provide feedback in a timely manner	Evaluate the technical and communication skill set of the engineers Organise access to your development environment Set the technical standards, conventions, architectural guidelines or let our engineering managers define it for you Proactively plan the workload for the engineering team Share the long-term plans, discuss process and product improvement ideas with the team	Provide strategic direction to solution development Review the progress towards your goals and adjust priorities, discuss the changes with the team Set the technical standards, conventions, architectural guidelines to ensure consistency across your technical estate Create collaborative work culture between the technical team and the business stakeholders	Articulate the goals you would like to achieve Engage in a detailed discussion regarding the solution, business processes, user experience, risks, limitations and dependencies Review the progress during demo sessions and provide timely feedback to the team Organise the business review and acceptance team consisting of the key stakeholders and representative users Monitor the progress against agreed budget and timeline