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As a leader in the textiles, apparel and luxury goods sector, your goal is to create the best possible customer experience. This means you need to provide customers with personalised recommendations and incentives, ensuring a fast and seamless shopping experience across both online and offline platforms. You want to diversify your delivery options, including expedited delivery, click-and-collect, and free shipping, and gain a deeper understanding of customer behaviour to increase engagement and satisfaction.
As a retailer, you want to automate complex operations to reduce your reliance on human input. The challenge is to create fast and uncomplicated procedures for the organisation. The key challenge remains the balance between product availability and minimal risk to stock, reducing stock-outs and wastage and quickly adapting pricing tactics to meet expected demand patterns.
Our client, Dior, is a global fashion and luxury brand specialising in high-end products like clothing, leather goods, perfumes, cosmetics, watches, jewellery, and wines. Dior wanted to streamline extensive e-commerce operations, including order processing and checkout times, which we addressed by developing a customised CMS. We created a high-performing, scalable, and resilient digital platform. Our solution resulted in an increase in average order value, a reduction in checkout time, an increase in user throughput, and a reduction in monthly support system workload.
The Computools team was very rapidely operational despite the complexity of the situation and the need for the team to adapt to our development methodologies. The Computools team could also work very remotely with very good inter-communication with the SBFinance team ensuring good efficiency despite off-shoring.
Computools are experts and act professionally, with lots of guidance on technical recommendations and with easy to understand explanations of what the technical choices mean and why one can be a better website than another. As a result, the development was completed on time and exceeded our expectations. The feedback from our customers was very positive and compared to our previous results we doubled our turnover.
Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive.