Yrgent

AT A GLANCE

Our client, Yrgent, a healthcare start-up, needed a reliable and user-friendly app to improve access to medical care. Our team developed an intuitive application that uses geolocation for doctor searches, a robust verification system to ensure qualified professionals, and features for booking appointments and leaving reviews. Computools assisted in engineering a secure, efficient, and scalable platform, significantly enhancing the client’s service delivery and user satisfaction.

THE CLIENT

Yrgent is a start-up founded in 2016 in the US, with a team comprising individuals with backgrounds in healthcare and technology. The company is based in California and raised a US$1 million investment in 2017. Yrgent aims to make access to healthcare faster, more convenient, and safer for everyone through its app, which is available on the App Store and Google Play. The client is a prime example of a start-up addressing a significant social issue, providing quick and convenient access to qualified medical care, and positively impacting many lives.

BUSINESS CHALLENGE

The client’s problem was that existing doctor search apps were not convenient or reliable enough. They often offered incomplete or inaccurate information about doctors and lacked user security.

SOLUTION SUMMARY

We developed an app that allows users to quickly and easily find the right doctor in their area. The app uses geolocation to find doctors in the user’s vicinity.

We also implemented a doctor verification system to ensure users receive care from qualified professionals. The vetting system includes document verification, a rating system and internal evaluation.

In addition, we have added several features to the app that make it more convenient and safer for users. For example, the app can book an appointment with a doctor at a clinic, view the route to the doctor and leave reviews about doctors.

IMPACT

The launch of the Yrgent app was a success. In the first month after the launch, more than 100,000 users downloaded the app. This figure shows the high interest in and demand for the product.

WHY COMPUTOOLS

Yrgent discovered Computools through extensive market research, portfolio reviews, customer reviews, and price comparisons. They also met with potential contractors to understand their approaches and experience in healthcare application development. Computools demonstrated a history of developing successful mobile applications.

Once the partnership began, we prioritised understanding Yrgent’s unique needs and challenges. The initial focus was defining the target audience, analysing market trends, and establishing a comprehensive business plan. Yrgent appreciated the transparent communication, collaborative approach, and rapid progress.

STORY IN DEPTH

Background

The client saw an opportunity to create a more effective solution to improve access to medical care, ensuring accurate information and secure user interactions.

Approach to solution

Yrgent discovered Computools through comprehensive market research, evaluating multiple development companies. They considered various options but ultimately selected Computools due to our expertise in mobile app development, particularly in the healthcare industry. Specific features like our robust verification system, geolocation-based search, and user-friendly interface set us apart from competitors.

Computools role

We focused on both the backend and frontend aspects. We acted as specialists in healthcare application development, concentrating on creating a secure, efficient, and scalable platform. Our team was responsible for implementing key features, such as the doctor verification system, geolocation-based search, appointment booking, and doctor rating functionalities.

Key decisions and outcomes

We integrated a geolocation feature that allows users to quickly find doctors in their area, enhancing convenience and accessibility. Implemented a system for users to have online consultations with doctors, providing medical advice from the comfort of their homes. Developed a booking system for clinic appointments, streamlining the process for users and doctors. Created a scalable rating system where users can leave reviews, helping others make informed choices.

Design

The project's design was carried out in two directions: experience and interface. The design basis was developed at the interactive prototyping stage and supplemented with the necessary functions and navigation options. As a result, an intuitive and friendly application design was created.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE

USER PERSONA

A description of a typical user of a product or service

SITE MAP

A diagram that shows the structure of a website or application

WIREFRAMES

Low-fidelity sketches of the layout of a user interface

USER INTERFACE

The visual elements of a product or service that users interact with

DIGITAL PLATFORM & TECHNOLOGY

PostgreSQL

PostgreSQL, also known as Postgres, is a free and open-source relational database management system emphasising extensibility and compliance with technical standards.

Swift

Swift is a general-purpose, multi-paradigm, compiled programming language developed by Apple Inc. for iOS, iPadOS, macOS, watchOS, tvOS, Linux and z/OS.

Node.js

Node.js is an open-source, cross-platform, JavaScript runtime environment that executes JavaScript code outside a browser.

Java

Java is a general-purpose programming language that is class-based, object-oriented, and designed to have as few implementation dependencies as possible.

PROJECT MANAGEMENT METHODOLOGY

Scrum was chosen as the methodology to accelerate and maintain project productivity. One of the most popular methods of the Agile approach, Scrum, has repeatedly proven to be effective, especially on projects where the result is needed quickly.

Continuous testing and verification of the results lead to high efficiency and operability of the application. Scrum development encourages active product owner and stakeholder involvement throughout the software engineering. Transparency is, therefore, much higher for key stakeholders, both in the project’s progress and in the product itself, which helps ensure that expectations are effectively managed. In Agile development, change is accepted and expected. Often, the timescale is fixed, and detailed requirements emerge and evolve as the product is developed.

PROJECT TIMELINE

WHAT OUR CLIENT SAID

Working with Computools has been a pleasant experience. Their team demonstrated exceptional expertise and dedication throughout the entire development process. The project manager was incredibly responsive and ensured our vision was realised at every stage. The developers at Computools were highly skilled and proactive in suggesting solutions that enhanced the functionality of our app. The result is a robust, user-friendly application that has received overwhelmingly positive feedback from our users. We couldn't have asked for a better partner to bring our healthcare solution to life.

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Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive.

Mona Madbouly

Global Web Officer at British Council

INDUSTRY: Education Services LOCATION: United Kingdom

The Computools team was very rapidely operational despite the complexity of the situation and the need for the team to adapt to our development methodologies. The Computools team could also work very remotely with very good inter-communication with the SBFinance team ensuring good efficiency despite off-shoring.

Olivier Gazon

Managing Partner at Sustainable Base Finance

INDUSTRY: Banks LOCATION: Belgium

Computools are experts and act professionally, with lots of guidance on technical recommendations and with easy to understand explanations of what the technical choices mean and why one can be a better website than another. As a result, the development was completed on time and exceeded our expectations. The feedback from our customers was very positive and compared to our previous results we doubled our turnover.

Elie Manoukain

PM at Västerort/norrorts Trafikskola AB

INDUSTRY: Ground Transportation LOCATION: Sweden

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