Customer Experience
Strategy & Design

Get more clients by improving their customer experience
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Create a seamless, personalised, and memorable journey for your customers.

Customer Experience Strategy & Design

In-Depth Customer Research

Understand the needs, wants, pain points, and preferences of your customers. Explore user habits based on the resources they utilise. We use various methods, such as surveys, focus group interviews, and social media listening. This information helps us develop СХ strategies aligned with your business goals.

Customer Journey Mapping

Get a customer journey map to visualise your customer experience from the customer’s perspective. Identify improvement opportunities at each touchpoint between customer and your company. We develop solutions to improve your customer experience.

Building Customer Personas

Get personas of different customer types and understand the needs and wants of different customer segments.

Creating Detailed Service Blueprints

Create service to mар out your customer’s experience in detail, from the customer’s perspective. This helps to identify areas where your customer experience саn be improved. We then work with уоu to implement changes to improve the customer experience.

Customer Surveys and Testing Concepts

Get innovative solutions for your customers using design thinking. Start by talking to your customers to understand their needs and pain points. We use this information to develop concepts for new products, services, or experiences. We test the concepts with your customers to get feedback and make improvements.

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Related Expertise:

eCommerce Strategy Consulting

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We have expertise in building and optimising e-commerce platforms, ensuring your online business is running reliably around the clock. Our team of experts will develop a bespoke solution tailored to your needs and goals, ensuring scalability and a high level of personalisation for each client.

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TECHNOLOGIES & FRAMEWORKS

Our designers have comprehensive understanding of customer experience and design to create the best solutions that align with your business goals and enhance customer engagement

Selected Cases

Explore and learn more about some of Computools' recently delivered projects

CONTACT US

Get in touch with us to discuss price for your future project. Use the form below or send us an e-mail to info@computools.com

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