WHAT WE CAN DO FOR YOU
Our offer is built on the belief that only by working together the product, technology and support teams can deliver optimal experiences to your product users. So, our model is based on a collaborative approach that focuses on:
01. Employing Performance Monitoring Tools and Strategies
We can employ performance monitoring tools and strategies to ensure your systems run smoothly. For instance, when our client, an online gaming company, experienced intermittent performance issues, we implemented real-time performance monitoring, identified and optimised system resources for seamless gameplay.
02. Round-the-Clock Technical Support
We can provide round-the-clock technical support, ensuring you have assistance whenever needed. For example, when our client, a global e-learning platform, faced server downtime during an international exam, our support team promptly diagnosed the issue, restored the server's operation, recovered all lost data, implemented load balancing to handle high traffic, set up monitoring and alerting systems for early issue detection, and planned for scalability to prevent future downtime, ensuring the continuity of services during critical events like international exams.
03. Regularly Monitoring Systems' Health for Anomalies
Our team regularly monitors systems' health for anomalies and applies preventive measures. When our client, an e-commerce platform, detected unusual traffic patterns, we identified a potential DDoS attack and implemented countermeasures to protect the platform's availability.
04. Conducting Security Audits and Implementing Robust Security Measures
We can protect your sensitive data by conducting thorough security audits and implementing robust security measures. For instance, when our client, a healthcare provider, sought to enhance data security and compliance, we implemented encryption and access controls, safeguarding patient information.
05. Continuous Feature Enhancements and Upgrades
We can offer you continuous feature enhancements and upgrades. For instance, when our client, a fintech startup, wanted to introduce new payment options, we integrated these features, enhancing the user experience and expanding revenue streams.
06. Monitoring and Evaluating Your Existing Technologies
We regularly monitor and evaluate your existing technologies, research, and adopt new technologies that are relevant to your business needs to keep your technology stack current. For example, our client, a company that sells online courses, uses a learning management system (LMS) to deliver their courses to students. They needed to keep their LMS up-to-date with the latest features and security patches to provide the best possible experience for their students. However, our client did not have the internal expertise to manage and maintain their LMS independently. Therefore, we identified and implemented new LMS features to enhance their student experience, applied security patches to protect the LMS from vulnerabilities, and troubleshooted problems that occurred with the LMS.
07. Identifying and Addressing Software Bugs and Issues
We promptly identify and address your software bugs and issues. For example, when a critical bug disrupted the operations of our client, a retail e-commerce platform, we swiftly identified the root cause and resolved the issue, minimising downtime and revenue loss.
Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive.