British Council

CX Strategy & Design for the UK's international organisation dedicated to educational opportunities and cultural relations.

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AT A GLANCE

Our client, the British Council, needed a modern, responsive website to promote their English language tests effectively. Our team helped by developing a comprehensive CX strategy and design, including UX/UI enhancements. Computools assisted in revitalising and optimising the platform, which resulted in a user-friendly, efficient website that improved user engagement and increased test registrations.

THE CLIENT

The client is a prominent organisation that aims to promote British culture and values globally. With a reach that extends to over 100 countries, they reach 650 million people each year. Employing a workforce of more than 7,000 dedicated full-time employees, this organisation is committed to fostering cultural exchange, educational opportunities, and intercultural relations.

BUSINESS CHALLENGE

The British Council wanted a modern, responsive design and improved user experience. Also, they needed to consolidate resources for the IELTS English proficiency test. The presence of unofficial test materials negatively impacted their brand reputation, prompting the need for a strategic approach to resource consolidation.

Additionally, the lack of clear guidance for test preparation, progress tracking, and readiness was a concern. The client recognised the need for a user-friendly, structured solution to streamline the test preparation process.

SOLUTION SUMMARY

Computools undertook a digital transformation project to revitalise and optimise the website. The solution included user research to understand user needs, service design to enhance user experience, portal development for content delivery, website hosting set-up, and analytics integration. The result was a responsive, user-friendly platform that met the British Council’s branding requirements and significantly increased revenue, user throughput, and process automation.

Our primary mission was to provide candidates with a streamlined and structured pathway for test preparation, offering essential resources such as PDF files and webinar videos. We established a user-friendly WordPress platform as the host to facilitate easy access to educational materials, simplifying navigation and accessibility for candidates. Additionally, we implemented critical search engine optimisation (SEO) techniques to enhance the portal’s visibility and accessibility, ensuring it reached wider audience.

We integrated comprehensive user analytics into the platform, generating in-depth reports that provided valuable insights into user behaviour and preferences, helping to refine the user experience. We also implemented an email notification system to enhance communication with users, ensuring they received important updates and information promptly.

Our overarching goal was to simplify and improve the test preparation process, offering a valuable resource for candidates. This project underscored the client’s commitment to educational excellence and our dedication in helping them succeed in their mission.

IMPACT

As a result of this project, the client successfully launched a web portal that simplified IELTS test preparation. We optimised landing pages, implemented SEO strategies, and enhanced resource editing, and now this portal offers essential educational resources. The impact is notable, with a significant 42% increase in the number of tests administered globally in 2022, as compared with 2018.

WHY COMPUTOOLS

Computools was selected as the ideal partner for this project for several reasons:

  • Our team possesses impressive expertise in web development, design and project management, ensuring the successful execution of the project.
  • We meticulously address security concerns and ensure a smooth project launch as agreed, showcasing our commitment to comprehensive solutions.
  • Our ability to meet tight deadlines and adapt to the client’s needs demonstrates our agility and dedication to client success.
  • Computools’ global experience and reputation in delivering high-quality digital solutions make us the preferred choice to tackle this complex project.

STORY IN DEPTH

Background

The client’s journey to find the right partner for their project was a careful and detailed process. They considered several options but chose Computools for a few key reasons.

Approach to solution

They liked that we know their industry inside and out. We have a strong track record of delivering high-quality digital solutions and meeting deadlines. Plus, our experience working globally matched their international reach. In the end, they chose us because they believed in our expertise and our ability to get the job done well and on time. Our partnership is built on a shared commitment to getting great results for their business.

Computools role

We remain available to address post-launch enquiries, issues or enhancements. We conduct regular maintenance and updates to keep the product running smoothly, correct potential issues, and introduce new features as needed. We continuously apply data analytics to gain insights into user behaviour, pinpoint areas for improvement, and tailor the product to user preferences. We focus on security measures with ongoing monitoring and updates to safeguard user data and maintain the product’s integrity.

Key decisions and outcomes

We integrated comprehensive user analytics into the platform, allowing for the generation of detailed reports. These reports offered valuable insights into user behaviour, which helped us refine and enhance user experience continuously.

Design

These design challenges were important components of the project and contributed to the successful development and implementation of the English test preparation web portal.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE

USER PERSONA

Creating profiles of typical users for design reference.

SITE MAP

Structuring pages and content for logical navigation.

WIREFRAMES

Drafting blueprints for interface layout and interaction.

USER INTERFACE

Designing the visual elements for user interaction.

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

Scrum is a management framework where one or more cross-functional, self-organised teams create a product in stages.

First, we worked on preparing the website design, initial DevOps, and business analysis, and then we gradually moved into the WordPress development and quality assurance stages.

Scrum

PROJECT TIMELINE

british council project timeline

WHAT OUR CLIENT SAID

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"Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive."

"Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive."

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CONTACT US

Our team is ready to provide tailored solutions to meet your unique needs. Contact us at info@computools.com, and let's discuss your next project.

Thank you for your message!

Your request will be carefully researched by our experts. We will get in touch with you within one business day.

FDA operator

An Australian financial company offering an online platform for investment and portfolio management

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AT A GLANCE

Our client, an Australian financial company, needed a sophisticated online investment and portfolio management platform. We developed and implemented a robust and scalable online investment management and risk management platform. This solution enabled the client to handle complex financial data efficiently, provide diverse investment opportunities, and ensure a seamless user experience, resulting in a 46% increase in their customer base and significant profit growth.

THE CLIENT

An Australian financial operator specialising in providing a variety of managed accounts, portfolio management and administrative services to financial planners, advisers and other AFS-licensed companies and their clients.

BUSINESS CHALLENGE

The FDA operator faced challenges in developing and implementing numerous statistical methods, creating algorithms for processing a large volume of financial data and enhancing the speed of calculations. The need for an online platform necessitated a solution that could efficiently handle complex financial data, provide diverse investment opportunities and ensure a seamless user experience for risk analysis and income calculations.

SOLUTION SUMMARY

Computools addressed the client’s challenges by developing a financial instrument for capital investment in deposits and securities. The team created a robust and scalable platform by leveraging C#, ASP.NET MVC, and MSSQL technologies. The application allows investors to buy stocks from local Australian companies and large global entities, providing a comprehensive suite of features for risk diversification, income calculation and market data analysis. The result was a user-friendly web application that significantly accelerated development, met high-quality standards and substantially increased the client’s customer base and profit growth.

IMPACT

Close cooperation with the customer during the project allowed us to understand the requirements more fully. The chosen methodology significantly accelerated the speed of developing a web application and allowed us to complete all the tasks at a high level of quality.

In the first months after introducing the new application and services, the customer noted a rapid expansion of their customer base and high-profit growth. Subsequently, maintenance and support were offered to provide web applications with necessary updates.

WHY COMPUTOOLS

Computools was chosen as the FDA operator’s technology partner due to its expertise in digital transformation services, specifically within the investment banking and brokerage industry. The company demonstrated a comprehensive understanding of the client’s challenges, offering a tailored solution that leveraged advanced technologies.

STORY IN DEPTH

Background

The project encompassed diverse financial instruments, including stocks from local and global companies and profitable deposit programmes offered by banks.

Approach to solution

The client initiated the selection process by identifying several potential vendors and thoroughly analysing their expertise, technological capabilities and past project successes. They considered factors such as the vendor’s experience in developing financial applications, proficiency in relevant technologies, and ability to deliver innovative solutions aligned with the client’s business goals. Computools stood out as the preferred choice.

Computools role

We were responsible for the entire development lifecycle, from initial consulting and design to engineering and implementation. Our team specialises in creating a robust and scalable online investment management and risk management platform. Additionally, we provided ongoing support and maintenance to ensure the platform’s continued success and relevance.

Key decisions and outcomes

This online platform enables users worldwide to engage in investment activities, allowing them to purchase financial instruments while calculating associated incomes and risks. The web application is a comprehensive tool for investors, offering the opportunity to buy stocks to minimise risk, assess incomes related to chosen shareholdings, and track market data over past periods.

Upon completion of the project, the postconditions indicated that the client now possesses a comprehensive array of investment instruments. The application equips them to calculate risks and incomes, facilitating a streamlined process for gaining profit with ease of operation.

Design

This project involved designers who already had a rich experience in the field of financial development.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE
fda operator user persona

USER PERSONA

Crafting detailed profiles of target users for personalised design and functionality

fda operator site map

SITE MAP

Outlining website structure in a visual representation for optimal navigation and user experience

fda operator wireframes

WIREFRAMES

Illustrating layout and structure in skeleton blueprints, guiding the development of the interface

fda operator user interface

USER INTERFACE

Designing a seamless and intuitive visual experience for users' interactions

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

The optimal methodology Scrum was chosen. It addresses complexity in work by making information transparent so that people can inspect and adapt based on current rather than predicted conditions. Transparency of common terms and standards is required in Scrum development to ensure that what is being delivered is what was expected. Frequent inspection ensures progress and detects variances early on so that adjustments can be made quickly.

Scrum

PROJECT TIMELINE

try it on projet timeline

WHAT OUR CLIENT SAID

Their ability to understand our complex requirements and deliver a seamless, scalable solution has been instrumental in our rapid growth and success. We couldn't have asked for a better technology partner.

CONTACT US

Get in touch with us to discuss price for your future project. Use the form below or send us an e-mail to info@computools.com

Thank you for your message!

Your request will be carefully researched by our experts. We will get in touch with you within one business day.

Metersnap

One of the largest energy companies in Africa, providing electricity to private households and local businesses.

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AT A GLANCE

Our client needed a solution to streamline inspections, reduce fraud, and enhance customer experiences in the energy industry. Our team helped by developing a mobile app powered by AI and computer vision technologies. As a result, the client obtained an efficient tool that accelerated inspections, minimised fraudulent activities, and significantly improved overall customer satisfaction.

THE CLIENT

Our client is a major energy sector player, ranked among Africa’s largest utility companies. For many years, they have been dedicated to providing electricity to private households and local businesses, catering to the ever-growing demand for energy in the region. Their established presence and significant inspector workforce made them a leader in the African utility market.

BUSINESS CHALLENGE

The challenges included significant financial losses due to meter reading fraud, a vast network of outdated analogue meters, labour-intensive manual data collection processes, and a declining customer experience.

SOLUTION SUMMARY

Computools proposed a strategic digital transformation initiative to address these pressing issues. We suggested to develop the MeterSnap mobile application. The application was designed to automate electricity meter readings for the company’s employees. The server administrator created personal accounts for each employee and transferred their login data to the inspectors. This eliminated the registration process, dispensing with the need for a registration field on the login screen.

IMPACT

By implementing the MeterSnap application, the company achieved a flexible approach to managing multiple tariffs, leading to a substantial increase in revenue, all with minimal additional resource requirements. Furthermore, the application included definitions of employee roles and permissions to curb malpractice and fraud, reinforcing the integrity of operations. This digital transformation initiative served as a comprehensive solution to the client’s problems and revitalised the utility market in Africa.

WHY COMPUTOOLS

Computools was chosen for this project because of its digital transformation expertise and experience developing mobile apps for the energy industry. The team also has a strong track record of delivering.

Computools has a team of experienced software engineers with expertise in various technologies, including neural networks, mobile development and web development.

STORY IN DEPTH

Background

Before implementing the app, our client faced challenges in streamlining inspections, reducing fraud, and enhancing customer experiences. Manual inspection processes were time-consuming and prone to errors, while fraudulent activities were difficult to detect. Additionally, the lack of a robust system for customer interaction hindered overall satisfaction and efficiency.

Approach to solution

The company conducted market research and received proposals from several contractors. The following criteria were considered during the research:

  • Technical knowledge and experience
  • Professionalism
  • Reputation

As a result of the research, the company selected Computools as the contractor to develop and implement a mobile app for meter reading.

Computools role

Our team of specialists leveraged their expertise in AI and computer vision technologies to design a mobile app powered by neural networks. We focused on training the neural network for image processing and implementing geolocation features to enhance data validation. Additionally, we ensured a state-of-the-art design and intuitive interface for optimal user experience.

Key decisions and outcomes

The successful implementation of our solution transformed our client’s daily operations and significantly improved customer experience. The application’s interface provided easy access to essential information, such as meter readings and consumption history, enabling efficient management of multiple tariffs and increased revenue. Key issues, such as auto-recognition of meter serial numbers and readings, were addressed through neural network training and geolocation implementation. Overall, our solution empowered our client to enhance operational efficiency, minimise fraud, and deliver exceptional service to their customers.

Design

In this case, the design tasks encompass a range of aspects associated with developing and designing the MeterSnap application. Creating an intuitive and aesthetically pleasing user interface for the mobile app while ensuring an excellent user experience involved designing user-friendly navigation, clear control elements, and an efficient screen structure to facilitate inspectors' work and enhance customer interaction with the application.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE

USER PERSONA

Creating a detailed profile of the typical application user, considering their needs and preferences.

SITE MAP

Outlining the hierarchical structure of the application's pages and navigation flow.

WIREFRAMES

Drafting basic, low-fidelity visual representations of the application's layout and content placement.

USER INTERFACE

Developing the final, high-fidelity graphical user interface, including design, icons, and interaction elements.

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

We chose the Scrum project management approach with two-week sprints to ensure continuous delivery and accurate fulfilment of the development plans. Agile methodology necessitated close cooperation with the client to introduce new ideas and approve adjustments. Every sprint was finalised with the testing and demonstration of the implemented features.

Scrum

PROJECT TIMELINE

metersnap project timeline

WHAT OUR CLIENT SAID

We are impressed with Computools' expertise in AI and mobile development. The MeterSnap application has transformed our meter reading operations, improved efficiency, and enhanced customer service. We are confident that this solution will play a key role in the future of the African utility market.

CONTACT US

Do you have questions about our services? Contact our team at info@computools.com

Thank you for your message!

Your request will be carefully researched by our experts. We will get in touch with you within one business day.

Epson

One of the leading manufacturers of inkjet, dot matrix and laser printers, scanners, and other electronics.

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AT A GLANCE

Our global manufacturing company client wanted uninterrupted printing operations for their customers. By integrating IoT technology, data analytics, and automated notifications, we partnered to create Readylnk, which seamlessly monitors ink levels, alerts customers when cartridges are low, and facilitates a streamlined ordering and delivery process.

THE CLIENT

Epson is a globally renowned company in the electronics industry. With a rich history dating back to its founding in Japan, Epson has become one of the world’s leading computer printers and information and imaging equipment manufacturers. Their commitment to excellence and innovation has earned them a strong reputation among consumers and businesses.

Epson is among the top manufacturers of inkjet, dot matrix, laser printers, scanners, and other electronics. Their award-winning innovations benefit retail consumers and organisations in governmental, medical, financial, and other sectors across the globe. As an innovation-driven enterprise, Epson actively generates fresh ideas and aims to supply the market with revolutionary products. One such idea was to provide customers with a hassle-free ink refill system and enable its resellers and distributors to build long-lasting relationships with their clients.

BUSINESS CHALLENGE

Despite being a market-leading company with strong global demand for its products, Epson needed to address these challenges to maintain its competitive edge and continue providing innovative solutions to its customers:

  • Limited time to scale their internal IT department
  • Insufficient availability of qualified in-house engineers
  • Tight project schedule
  • Labour cost constraints

SOLUTION SUMMARY

Computools provided a comprehensive solution. Key achievements included the development of a real-time ink monitoring system, automated refill alerts, and streamlined ordering and delivery processes. These solutions have enabled Epson to increase efficiency, improve customer service, and significantly reduce costs. With Computools’ expertise, Epson has successfully modernised its operations by providing proactive maintenance strategies, streamlining procurement processes, and increasing customer satisfaction.

IMPACT

The ReadyInk System – the system that monitors the ink level in eligible printers in real time and automatically notifies users and resellers of the need to refill the cartridges. The system also orders necessary cartridges and arranges their delivery to the store or the user’s door. Customers can now seamlessly order and receive ink cartridges, eliminating printing disruptions and fostering a positive user experience. This highlights the efficiency and ease of use of the Readylnk system, demonstrating that customers can quickly and easily obtain the ink they need, minimising downtime and frustration.

WHY COMPUTOOLS

Epson chose to partner with Computools for several compelling reasons. Firstly, Computools offered a team of experts with extensive experience in backend Java, Oracle database development, and project management, providing the technical expertise needed to overcome Epson’s IT challenges. Additionally, Computools demonstrated a collaborative approach, ensuring seamless cooperation with Epson’s internal IT department. Furthermore, Computools shared Epson’s commitment to innovation, making them an ideal partner for developing cutting-edge solutions. Finally, Computools’ proven track record of delivering results, as evidenced by the impressive project outcomes, cemented its position as a trusted partner for Epson’s critical initiatives.

STORY IN DEPTH

Background

Before implementing Readylnk, Epson faced a significant challenge: ensuring a seamless printing experience for its customers. Empty cartridges could cause disruptions, leading to frustration and potentially impacting customer loyalty.

Approach to solution

Epson’s journey to select a vendor for their critical project involved a thorough and meticulous process. Given the project’s significance and potential impact on Epson’s business, Epson wanted to ensure they partnered with the right team. Epson initiated the vendor selection process by identifying their project’s requirements and goals and conducting extensive market research to identify potential vendors.
To ensure transparency and clarity, the company prepared a detailed Request for Proposal (RFP) outlining its project’s scope, objectives, and expectations. After a rigorous evaluation process, Epson chose Computools as their trusted partner for several compelling reasons:

  • Industry expertise
  • Technical excellence
  • Collaborative approach
  • Proven results

In choosing Computools, Epson recognised a partner that met their technical needs and shared their commitment to innovation and excellence.

Computools role

To complete this time-sensitive, high-priority project, Epson’s tech leaders entrusted Computools with scaling the internal IT department. Based on an expertise-based talent evaluation of our software engineers, we assembled the team to complement Epson’s in-house development talent. Seamless cooperation ensured the project was completed on time with zero compromises on performance and stability.

Key decisions and outcomes

A well-structured system of interaction ensured constant alignment and collaboration between the teams, resulting in the completion of all tasks in accordance with the client’s requirements and preferences. Current arrangements include ongoing support, maintenance, and potential further collaboration to enhance and expand the IT solutions developed.

Design

When working on product design, we primarily develop its architecture, as this greatly influences how the design will be built in the future and how ways of promoting and upgrading the product will be organised.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE
epson user persona

USER PERSONA

Understanding the target audience's needs and preferences.

epson site map

SITE MAP

Structuring the website's layout and navigation.

epson wireframes

WIREFRAMES

Creating visual blueprints for web page layouts.

epson user interface

USER INTERFACE

Designing the website's user-friendly visual elements.

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

The adoption of the Scrum project management methodology drove the successful execution of the Epson project in collaboration with Computools. At the heart of the project was a sprint-based approach. The project was organised into fixed-duration sprints, typically lasting two to four weeks. This allowed for the efficient planning and execution of tasks within defined timeframes. Daily Scrum meetings, or stand-ups, were conducted to review progress, discuss challenges, and ensure alignment among team members.

Scrum

PROJECT TIMELINE

epson project timeline

WHAT OUR CLIENT SAID

Epson is committed to providing our customers with a seamless and hassle-free printing experience. The Readylnk system, developed in partnership with Computools, has revolutionised how we manage ink supplies and interact with our customers. We have seen a significant increase in customer satisfaction and a boost in recurring revenue. We are confident that this innovative solution will continue to drive growth and success for Epson in the future.

CONTACT US

Ready to transform your business with innovative IT solutions? Reach us at info@computools.com

Thank you for your message!

Your request will be carefully researched by our experts. We will get in touch with you within one business day.

EQUIPSHARE

A web platform for renting truck and trailer equipment

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AT A GLANCE

Our client needed a secure and user-friendly platform for renting truck and trailer equipment. Our team helped develop a blockchain-based web platform that ensured secure and transparent transactions. Computools assisted in creating an intuitive interface and integrating advanced technologies, resulting in improved fleet management and increased revenue for the client.

THE CLIENT

The client is a global giant in the material handling industry, boasting a vast portfolio of forklift trucks, warehouse equipment and automated solutions. Their solutions optimise operations in factories, warehouses and distribution centres, ensuring smooth material and information flow.

They’re at the forefront of technological advancement, offering a comprehensive range of electric, fuel cell and conventional forklift trucks alongside driver assistance systems, fleet management software and automation solutions.

With leading positions in the EMEA region (forklift sales) and China (foreign manufacturer), they demonstrate their ability to adapt and thrive in diverse markets. This vast global reach allows them to cater to various customer needs and opportunities.

BUSINESS CHALLENGE

The client wanted a service that would facilitate the exchange of machinery equipment among their customers. They expected a user-friendly, reliable platform that would enable clients to locate and rent forklifts quickly and effortlessly.

SOLUTION SUMMARY

We prioritised rapid development and user feedback, which focused on core functionalities and incorporated blockchain technology to ensure data integrity.

The streamlined user experience centred around user accounts, product search, cart management, contract handling and vehicle checkout/check-in processes. Truck history, reporting tools and user behaviour analytics provided valuable insights for platform optimisation. Leveraging blockchain, user identities, truck data (including photos and maintenance records), and contracts were secured and tamper-proof. Additional features included customer information, FAQs, expert support, and multilanguage capabilities to enhance user experience and platform accessibility.

IMPACT

We successfully developed a platform in a short time span. As a result, the product has made it easier for customers to onboard and share assets, find a truck and send the rental request. From a business perspective, this online marketplace improved the company’s flexibility in managing fleet capacity and boosted revenue.

WHY COMPUTOOLS

When EQUIPSHARE began its search for a strategic partner to develop its web platform, it considered several qualified developers, seeking a team with deep industry expertise and a proven track record. Ultimately, they chose Computools due to our advanced expertise in disruptive technologies, industry-focused solutions, and commitment to transparency and long-term partnerships. From the outset, Computools prioritised understanding EQUIPSHARE’s specific needs, establishing clear communication channels and aligning project goals with their business objectives. This collaborative approach fostered trust and confidence in the early days of our partnership. Computools’ dedication to innovation, as recognised by the IMProve Academy, and our ISO 27001:2013 certification for information security further assured EQUIPSHARE of our capability to deliver a secure, scalable, and reliable platform.

STORY IN DEPTH

Background

EQUIPSHARE needed an efficient and secure platform to facilitate machinery equipment exchange among their customers. They faced the challenge of ensuring a seamless, reliable, and transparent rental process for expensive equipment, such as forklifts while managing usage history and transactions securely.

Approach to solution

They considered several qualified developers but ultimately chose Computools due to our deep industry expertise, advanced technological capabilities, and commitment to transparency and long-term partnership. The decision was influenced by our proven track record in logistics, disruptive technologies, and comprehensive understanding of the marketplace dynamics. Key features like blockchain integration for secure transactions and an intuitive user interface set us apart from competitors.

Computools role

We led the design and development phases, integrating blockchain technology to ensure secure and transparent transactions. Our team also emphasised creating an intuitive user interface, setting up a scalable cloud infrastructure, and ensuring compliance with GDPR to protect user data. We handled the entire lifecycle from concept to deployment, providing expertise in backend development with Golang, containerisation with Docker and Kubernetes, and frontend development with React.

Key decisions and outcomes

We identified inefficiencies in the initial design and proposed changes to streamline user onboarding and rental management processes. We customised algorithms to enhance search filters and rental tracking, ensuring a seamless user experience. Additionally, our analysis of user behaviour informed the development of features tailored to client needs, such as detailed truck history and reporting tools.

After the platform’s successful development and launch, Computools facilitated a smooth transfer of ownership and responsibility to EQUIPSHARE. We handed over the codebase on the client’s preferred Git platform and provided comprehensive documentation for future maintenance and updates. Post-launch, we offered additional support to address initial inquiries and technical issues, ensuring continuous improvement and client satisfaction.

This MVP laid the foundation for EQUIPSHARE to refine its offering based on user data and feedback, paving the way for a robust and scalable platform.

Design

In this case, design tasks included creating an intuitive user interface, developing detailed user personas, building an effective site structure for optimal navigation and crafting low-fidelity and high-fidelity prototypes for testing and refining the platform's functionality.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE
equipshare user persona

USER PERSONA

Creating in-depth profiles to empathise with users, tailoring the platform to their needs

equipshare site map

SITE MAP

Organising strategically for optimal navigation and user engagement

equipshare wireframes

WIREFRAMES

Prototyping precision for testing and refining design functionality

equipshare user interface

USER INTERFACE

Designing a visually appealing interface for a seamless and enjoyable user experience

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

The Scrum approach was the optimal option for us and the client. Sprint started on Wednesday, and meet-ups and other team-wide activities were coordinated with the client’s time zone. Demo and retro happened on the last day of the sprint. The team had a retrospective, sprint planning, and task grooming after each two-week sprint.

Scrum

PROJECT TIMELINE

equipshare-project-timeline

WHAT OUR CLIENT SAID

From the initial consulting phase to the final launch and ongoing support, Computools has demonstrated its commitment to understanding our unique challenges and delivering tailored solutions. Their expertise in logistics software engineering has been evident throughout the project, and their proactive approach to problem-solving has ensured smooth project execution. We are thrilled with the outcome of the platform and look forward to continuing our partnership with Computools for future endeavours.

CONTACT US

Get in touch with us to discuss price for your future project. Use the form below or send us an e-mail to info@computools.com

Thank you for your message!

Your request will be carefully researched by our experts. We will get in touch with you within one business day.

Western-European rail operator

With Computools IoT wagon monitoring system, a European railway operator can track the location and condition of cargo in real-time.

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AT A GLANCE

Our team assisted a Western European rail operator in developing a system for real-time cargo fleet positioning. By incorporating safety parameter monitoring and instant alerts for deviations, the client received streamlined fleet management and reduced manual checks. Utilizing the MQTT protocol ensured reliable data transmission and top-notch security, providing our client with IoT-based solution for their cargo operations.

THE CLIENT

The client is a major passenger and cargo transport operator active in Western Europe. The company operates high-speed, regional and city trains, and also has a franchise for national transport. The Company is a major player in the rail cargo market, with an extensive route network and rolling stock fleet.

BUSINESS CHALLENGE

The lack of a real-time wagon monitoring system made it impossible for the customer to track the location and condition of the cargo. These limitations made it difficult to respond quickly to problems and prevent accidents. The client had idle wagons and reduced productivity.

The client wanted to implement a wagon monitoring system, to create an early warning system of potential safety hazards using sensors and detectors.

SOLUTION SUMMARY

Our engineers have developed a real-time freight tracking system that provides operators with accurate positioning of cargo wagons. This also includes data on important safety parameters: volume, pressure, and temperature. The system automatically notifies operators when measured parameters deviate from the norm.

The main components of the system include:

  • Sensors: installed on wagons to collect data on safety parameters.
  • Data acquisition system: collects data from the sensors and transmits it to the central system.
  • Central system: analyses the data and generates alerts.
  • User interface: allows operators to monitor freight data and receive alerts.

IMPACT

The decision to implement IoT in cargo wagons tracking resulted in a reduction in the need for manual inspection of wagons. Before the implementation of the system, 2 manual inspections per day were required. After the implementation of the system, the number of manual inspections decreased. The customer also became more aware of the condition of the wagons. The system provides 24/7 monitoring of safety parameters such as volume, pressure and temperature.

WHY COMPUTOOLS

The client conducted a thorough selection process before choosing us as their partner for this project. They actively researched potential partners through various channels:

  • 01. Online research:
    This involved searching for companies with expertise in developing real-time tracking systems and experience in the transportation
    sector.
  • 02. Industry consultations:
    Consulting with experts in the cargo transport industry could have led them to Computools’ reputation or resulted in direct
    recommendations.

The client considered proposals from several vendors. After a comprehensive evaluation, the client selected Computools for several key reasons:

  • Proven track record
  • Skilled team
  • Client-centric approach
  • Professionalism and understanding

STORY IN DEPTH

Background

Before contacting Computools, the client conducted research on the Internet. It also consulted experts in the cargo transport industry. Our company took part in the tender by carrying out a small related project, thus demonstrating our expertise. The two sides started cooperation.

Approach to solution

An analysis of existing systems on the market showed that a comprehensive solution was required that would provide real-time monitoring of cargo traffic, predict potential security threats and facilitate rapid response to problems.  The technical plan of the project included a systematic algorithm of step-by-step development, testing and implementation of individual components of the platform.

Computools role

We created a smooth and reliable system for monitoring, processing and storing complete data on trains, timetables, congestion and speed. Our workflow involved several steps. Sensor-generated information from railways and stations was fed into storage facilities and visualised using tables or a special method; then in-depth data analysis was performed, the results of which were carefully documented in reports and distributed via predefined communication channels to specific recipients or systems.

Key decisions and outcomes

Computools helped the client make several key decisions during the project:

  • Utilising the MOTT protocol to ensure high system performance and reliability.
  • Developing customised algorithms to analyse sensor data and generate alerts.
  • Creating a user-friendly user interface for freight monitoring.

Design

In the context of this case, the design phase encompassed a range of tasks aimed at creating an intuitive, visually appealing, and efficient user interface. The design tasks included

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE
railway system user persona

USER PERSONA

Creating detailed fictional profiles representing diverse users for informed design decisions

railway system site map

SITE MAP

Illustrating the platform's structural hierarchy and navigation for intuitive user journeys

railway system wireframes

WIREFRAMES

Drafting skeletal representations to visualise layout and functionality, guiding subsequent design

railway system user interface

USER INTERFACE

Crafting a visually cohesive, intuitive design for an engaging and efficient user experience

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

We chose the Scrum methodology to handle all the nuances of the development process. The iterative and incremental approach allowed the team to adapt to changing requirements, ensuring flexibility and agility throughout the project. Regular collaboration with the client and continuous feedback are integral components of the Agile methodology.

As part of the overall Agile framework, the Scrum methodology was utilised to provide a structured approach to project management. The project was run through a series of sprints, each consisting of a defined timeframe and a list of tasks to be completed. The Scrum model facilitated planning meetings, where the team identified specific tasks for the upcoming sprint, and sprint demonstrations, which gave stakeholders a tangible view of the project’s progress.

Scrum

PROJECT TIMELINE

railway system project timeline

WHAT OUR CLIENT SAID

Why did we choose Computools? We carefully selected a partner for this project. The selection process included reviewing the portfolio and references, interviewing the team, and receiving and analysing proposals from several companies. As a result, we chose Computools for the following reasons:
  • Computools' deep experience in developing complex systems.
  • A strong team of highly skilled developers.
  • Computools' ability to understand client needs and offer effective solutions.

The team made a favourable impression on us with their professionalism and deep understanding of our needs.

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MEDICARE ASSISTANCE

The client is a healthcare business that assists beneficiaries with enrollment, coverage options, and claims processing

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AT A GLANCE

Our client wanted a system that would manage patient information and schedule appointments. Computools offered a digital transformation solution based on artificial intelligence. Our team optimised patient information entry, appointment scheduling, and other important aspects of healthcare administration. The client increased efficiency, improved the quality of patient care, and significantly accelerated its business operations.

CLIENT

Medicare Assistance is an innovative in-house website designed for healthcare professionals in Norwegian hospitals, targeting secretaries, medical students and therapists. The website has many features, including a dynamic calendar with daily, weekly and monthly views for all physicians and categorised lists of patients, appointments, attachments and insurance data.

BUSINESS CHALLENGE

Streamlining hospital operations and digitalising internal processes empowers healthcare professionals to prioritise critical and ongoing tasks. Recognising this need, the client approached Computools with a vision for a staff-focused application to manage appointments and patient data. To realise this concept, skilled healthcare website design expertise was crucial.

SOLUTION SUMMARY

The project’s solid technical foundation is a web architecture based on PHP, Yii2, Angular, jQuery, and MySQL. Bootstrap CSS ensures a responsive and visually appealing user interface.

Through collaborative discussions, Computools identified core functionalities for the future application. The resulting website, designed for internal hospital use by secretaries, medical students and therapists, facilitates efficient patient data management and appointment scheduling. Features include comprehensive calendars for individual doctors, broader time frames and organised lists for patients, appointments, attachments and insurance information.

IMPACT

The finished product allowed the client to increase profits, expand the customer base and increase the loyalty of existing customers. Thanks to the successful collaboration, a modern healthcare solution was developed.

Several key issues we solved:

  • The ability to enter patient data and make an appointment in a few clicks
  • Implemented a structured listing system for optimised data visualisation
  • Implemented a calendar for the day, week, and month for all doctors

WHY COMPUTOOLS

Several factors made Computools the ideal partner for this project:

Relevant expertise: Computools’ skilled team had extensive experience developing web applications for the healthcare industry, ensuring familiarity with regulatory requirements and user needs.

Agile methodology: Computools’ proven commitment to agile development methodologies offered a flexible and iterative approach, accommodating the client’s desire for active involvement and rapid decision-making.

Open communication: Computools emphasised transparency and proactive communication throughout the project, building trust and ensuring the client felt well informed and empowered.

Value proposition: Computools offered a competitive price point and a commitment to delivering a cost-effective solution that met the client’s specific needs and budget.

STORY IN DEPTH

Background

In early 2019, the client searched for a contractor to develop an internal HMS. The company considered several options, including local and international companies.

Approach to solution

When selecting a contractor, they considered the following factors:

  • Relevant experience: The client wanted to find a company that has experience developing web applications for healthcare.
  • Development methodology: The client wanted to work with a company that followed agile development methodologies, such as Agile.
  • Communication: The client wanted to work with a company that communicated openly and transparently throughout the project.
  • Price: The client wanted to find a company that offered a competitive price.

Computools role

Computools proposed a collaborative work arrangement. The team transitioned to self-driven task creation based on existing design and documentation. Prototypes were deployed on a development server for the client to review and provide feedback before integration into the main application. This iterative approach fostered open communication and allowed for rapid course correction, addressing potential misinterpretations and ensuring final deliverables aligned with the client’s vision.

Key decisions and outcomes

The system allowed hospital staff to manage tasks more efficiently, reducing the time spent on repetitive operations. They improved the quality of care for patients by providing them with more up-to-date and comprehensive information. Patients noted that the system made receiving healthcare more convenient and efficient.

Design

Medicare's design was based on a detailed study of users and their needs, taking into account easy navigation, pleasing visuals, and trends.

USER PERSONA → WIREFRAMES → USER INTERFACE →
medicare assistance user persona

USER PERSONA

Craft detailed profiles of hospital staff, ensuring user-centric design aligned with their roles

medicare assistance wireframes

WIREFRAMES

Create low-fidelity sketches illustrating layout and functionality, refining the user experience

medicare assistance user interface

USER INTERFACE

Design visually cohesive and intuitive interfaces, prioritising accessibility for efficient healthcare management

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

Since the work on the project was carried out in a short time, the Kanban methodology was chosen. This saved time for developing the hospital management system and improved the team’s efficiency.

The most obvious benefit of using Kanban is improved flow efficiency, which occurs shortly after the implementation of the method into the project. Visualising processes quickly highlight areas of inefficiency. Kanban benefits team productivity by shifting the focus from starting work to finishing work.

Kanban

PROJECT TIMELINE

medicare assistance project timeline

WHAT OUR CLIENT SAID

We are very happy with the results of the Medicare Assistance project. The system has significantly improved our ability to manage patient data and appointments. Our staff is more efficient, and our patients are happier with the care they receive. We highly recommend Computools to anyone looking for a reliable and experienced partner to develop a healthcare web application.

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Shipbuilding Management App

A digital transformation for a shipbuilding company using blockchain technology

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AT A GLANCE

Our client needed a comprehensive solution to streamline their shipbuilding management processes. We assisted in developing a tailored management platform and implemented features for three distinct user groups, integrated blockchain-based data security measures, and built a flexible system for data analysis. Our client experienced a substantial increase in throughput, productivity, and revenue.

THE CLIENT

The client is a small business based in England that provides services for shipbuilders and shipowners. The company has operated for over 20 years and has a strong reputation for providing reliable and efficient services. These include ship repair, maintenance, and brokerage.

BUSINESS CHALLENGE

Different solutions had to be integrated simultaneously to improve different aspects of the client’s business, which posed a challenge in terms of coordination and resource allocation. Despite the challenges, the client had a clear understanding of the range of users. A clear understanding of user needs enabled the development of an integrated management platform that would significantly improve the performance of shipbuilders, shipowners and customers.

SOLUTION SUMMARY

The work on the project was carried out in several stages, which made it possible to gradually introduce the necessary changes to the work of the web platform and improve its functionality. Close collaboration with the client’s internal IT department allowed us to synchronise the vision and stay on the same page until the goals were achieved. Our engineers developed features for three types of users: shipowners, shipbuilders and customers. They implemented a blockchain-based data security solution and built a flexible system for collecting and analysing statistics.

IMPACT

The implementation of the Shipbuilding Management App not only delivered tangible improvements in productivity, revenue, and cost reduction but also conferred the client with strategic advantages that bolstered their long-term competitiveness and market standing within the industry.

WHY COMPUTOOLS

The client chose Computools for several key reasons. Computools’ successful work with other shipbuilding and maritime clients instilled confidence in their understanding of the industry’s specific needs and challenges. The client’s emphasis on data security and transparency aligned perfectly with Computools’ in-house expertise in blockchain technology integration. Computools’ use of Scrum methodology promised flexible project management, allowing for iterative development and quick adaptation to changing requirements. The client valued Computools’ open communication style and emphasis on close collaboration throughout the project lifecycle.

STORY IN DEPTH

Background

Prior to implementing the Shipbuilding Management App, the client was facing the challenge of managing complex processes and communication channels in shipbuilding and ship services. With multiple stakeholders involved including shipbuilders, ship owners and customers, the client was struggling to optimise operations and ensure effective communication. This challenge interfered with productivity, led to inefficiencies and limited the client’s ability to capitalise on market opportunities.

Approach to solution

In search of a solution, the client set about carefully analysing and exploring various options to solve operational problems. They considered using off-the-shelf software. However, this option did not meet their specific requirements and industry nuances. Ultimately, the client chose Computools for several key reasons. Computools’ specialisation in blockchain technology and data protection solutions coincided with the client’s focus on data security and transparency.

Computools role

We provided comprehensive consultancy and strategic guidance throughout the project lifecycle. This involved understanding the client’s business objectives, analysing industry trends, and proposing tailored solutions. Our engineers leveraged their technical expertise to design and develop the Shipbuilding Management App. Key components focused on included user interface design, backend development utilizing Node.js, frontend development using React, and blockchain integration for data security.

Key decisions and outcomes

Our team identified inefficiencies in existing processes and proposed solutions to streamline operations and enhance productivity. The engineers customised the platform, ensuring optimal functionality for each user group. They analysed user behaviour and feedback to iteratively improve the platform’s features and usability iteratively, resulting in increased user satisfaction and engagement.

Design

As part of the Shipbuilding Management App project, the design objectives would cover a variety of aspects including:

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE
shipbuilding management app user persona

USER PERSONA

Developing a detailed fictional character profile to understand the audience deeply

shipbuilding management app site map

SITE MAP

Designing the website's structure for intuitive navigation and user experience

shipbuilding management app wireframes

WIREFRAMES

Crafting the designs outlining key elements and functionality for user flow

shipbuilding management app user interface

USER INTERFACE

Creating visually appealing and interactive digital interfaces

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

Scrum was chosen as a methodology to accelerate and maintain productivity on the project. Continuous testing and verification of the results lead to high efficiency and operability of the application. Scrum development encourages active product owner and stakeholder involvement throughout the product development. Transparency is, therefore, much higher for key stakeholders, both in the project’s progress and in the product itself, which helps ensure that expectations are effectively managed. In Agile development, change is accepted and expected. Often, the timescale is fixed, and detailed requirements emerge and evolve as the product is developed.

Scrum

PROJECT TIMELINE

shipbuilding management app project timeline

WHAT OUR CLIENT SAID

We are incredibly impressed with the Shipbuilding Management App that Computools developed for us. The platform has streamlined our communication and data exchange with shipowners and customers, leading to significant improvements in efficiency and productivity.

Computools' team was a pleasure to work with. They were professional, responsive, and always willing to go the extra mile to ensure our satisfaction. We highly recommend Computools to any business looking for a reliable and experienced development partner.

CONTACT US

Get in touch with us to discuss price for your future project. Use the form below or send us an e-mail to info@computools.com

Thank you for your message!

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WORLDTICKET

A player in the airline industry specialises in providing innovative Passenger Service Systems

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AT A GLANCE

Our client, WorldTicket, wanted to provide a modern and user-friendly online booking experience to enhance brand perception and optimise direct sales channels. Our team helped by reengineering their software, developing an intuitive user interface, dynamic search functionality, and seamless integration with their existing platform. Computools assisted in transforming their website using business intelligence (BI) services, resulting in significant improvements in average order value, customer growth, and business process automation.

THE CLIENT

WorldTicket is a leading provider of passenger service systems (PSS) for airlines worldwide. Founded in 2002, it has since grown to become a key player in the airline IT market. WorldTicket’s PSS solutions enable airlines to automate their operations, improve customer service, and increase revenue.

The company works with more than 185 airlines worldwide and has a yearly revenue of over $120 million. WorldTicket is committed to providing innovative solutions that help airlines improve their business results.

BUSINESS CHALLENGE

WorldTicket aimed to deliver modern and user-friendly experience expected by today’s tech-savvy travellers. However, this hindered brand perception and limited their ability to optimise direct sales channels. They sought a solution to bridge the gap between their cutting-edge PSS offerings and a seamless online booking experience.

SOLUTION SUMMARY

We proposed a complete website overhaul, leveraging cutting-edge technologies. Our solution focused on three key pillars:

  1. We crafted an interface that prioritised ease of navigation and information accessibility. Passengers could now browse airline partners, compare flight options and book flights with just a few clicks.
  2. Our search engine incorporated advanced filtering capabilities, allowing passengers to tailor their search based on specific preferences, dates, and budgets. This has led to a more targeted and efficient search experience.
  3. We integrated the new website with WorldTicket’s existing PSS platform, ensuring real-time data synchronisation and a consistent user experience across all touchpoints.

IMPACT

The WorldTicket website transformation project significantly improved communication between end clients and airline partners, increasing user throughput. We eliminated the need for phone-based booking systems, boosting sales by 26% and enhancing marketing synergy. The new website delivers a modern and intuitive booking experience across multiple devices, leading to a rise in average order value. Additionally, we streamlined business processes, achieving 56% automation and improving brand loyalty, with the sales cycle increased.

WHY COMPUTOOLS

WorldTicket sought a partner with a proven track record in delivering complex IT solutions for the travel industry. Computools’ experience with airlines and expertise in open-source technologies like AngularJS and MongoDB offered scalability and cost-effectiveness, aligning perfectly with WorldTicket’s vision.

Computools’ emphasis on open communication, collaborative workshops and agile methodologies resonated with WorldTicket’s desire for a flexible and participatory approach. This shared mindset fostered a trusting and productive partnership, driving the project’s success.

Computools offered WorldTicket the benefits of global reach and local knowledge. This combination provided comprehensive support and cultural understanding, ensuring seamless collaboration and project execution.

STORY IN DEPTH

Background

Their existing website wasn’t capitalising on the potential of today’s tech-savvy travellers. While their core PSS (Passenger Service Systems) were advanced, the online booking experience lacked user-friendliness and a modern feel. This meant they were missing out on attracting new customers and potentially losing existing ones to competitors with a more user-friendly online presence.

Approach to solution

WorldTicket approached the selection of a contractor to develop a new website with great care. The company understood that the quality of the contractor’s work would determine the new site’s success and its ability to meet the needs of passengers and airlines. WorldTicket conducted extensive market research and collected proposals from several leading contractors. During the research, the company paid special attention to the following criteria:

  • Industry experience
  • User experience expertise
  • Technical capabilities

During the interviews, WorldTicket evaluated the following aspects:

  • Ability to understand the client’s needs
  • Ability to work in a team
  • Degree of results orientation

In the end, WorldTicket chose Computools.

Computools role

We analysed the project goals and settled on using user-friendly open-source technologies with a robust ecosystem. Our team specialised in re-engineering the software architecture, developing the user interface, and extending the dynamic search functionality. We provided seamless integration with WorldTicket’s existing PSS platform, enabling real-time data synchronisation. The WorldTicket team members were able to validate ideas, refine the product, and minimise the load on the site.

Key decisions and outcomes

Computools made key decisions that significantly impacted the project’s success. We identified inefficiencies in the existing system and proposed changes to improve website performance and user experience. We customised search algorithms to enhance functionality and tailored the booking process based on detailed user behaviour analysis.

Design

The design challenges in this case study focus on creating a user experience that is convenient and efficient for passengers and airlines.

USER PERSONA → WIREFRAMES → USER INTERFACE →
worldticket user persona

USER PERSONA

Crafting detailed user personas to inform a personalised design approach

worldticket wireframes

WIREFRAMES

Designing wireframes laying the foundation for a user-centric and efficient interface

worldticket user interface

USER INTERFACE

Executing a user interface blending aesthetics with functional excellence for an unparalleled user experience

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

As Scrum is most effective for teams working on complex projects, Computools agreed upon a project management methodology consisting of 2-4-week sprints. With each sprint, a team had to build the most important features first and develop a potentially doable idea. More features were built during the upcoming sprints and adjusted based on stakeholder and customer feedback.

Scrum

PROJECT TIMELINE

worldticket project timeline

WHAT OUR CLIENT SAID

Computools' expertise and dedication were instrumental in transforming our website into a user-friendly and efficient platform that aligns with our vision for delivering an exceptional customer experience. Their collaborative approach and commitment to quality ensured a smooth project execution and a successful outcome. We are highly satisfied with the results and highly recommend Computools to any company seeking a reliable and innovative IT partner.

CONTACT US

Get in touch with us to discuss price for your future project. Use the form below or send us an e-mail to info@computools.com

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Your request will be carefully researched by our experts. We will get in touch with you within one business day.

Polar.me

Digital transformation of an advertising business with CTO as a Service.

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AT A GLANCE

Our client needed a platform for premium publishers to create, host, and optimise various digital advertising formats. Computools provided a CTO as a Service solution, delivering a user-friendly platform with the necessary features. The project increased the client’s direct digital advertising revenue.

THE CLIENT

Polar.me is a leading provider of social display advertising solutions. The company’s technology allows agencies, brands, ad tech platforms, CTV providers and retail media to repurpose social creatives for programmatic advertising campaigns on the open web, mobile apps and CTV.

Its platform is used by over 250 of the world’s most successful media publishers and platforms, generating US$150 million in direct-sold digital advertising revenue in the past year alone. The technology activates over 15,000 campaigns in 30+ countries.

Our client has a team of 55 experienced professionals with a deep understanding of the digital advertising landscape.

BUSINESS CHALLENGE

The primary objective was to develop an exclusive platform for premium publishers to enhance their direct-sold digital branded content revenue. To achieve this, they sought the expertise of external developers. A highly skilled and experienced CTO joined the client’s internal IT department, collaborating closely with their managers. This collaboration enabled timely issue resolution and task adjustments.

The requirements for the platform were unclear and changed as the project evolved. In addition, the client needed to get the platform to market as quickly as possible to capitalise on it.

SOLUTION SUMMARY

Our CTO proposed implementing a user-friendly management system that allows publishers to create and manage ad campaigns easily, adding various tools to help publishers improve their ad campaign performance, and implementing features to reach multiple publishers’ channels simultaneously.

IMPACT

The new platform helps the client increase revenue and expand the customer base, making offering innovative digital advertising products easy. The CTO that we provided as a Service solved several issues:

  • Implemented a convenient management system
  • Added various publisher’s tools
  • Implemented features to reach several publishers’ channels at once

WHY COMPUTOOLS

The client chose Computools’ CTO as a Service for its industry expertise. Computools has many years of experience working with media companies and understands the industry’s needs and challenges.

This experience was critical to the project’s success. It allowed Computools’ CTO to better understand the client’s needs and create a product that met their expectations.

In addition, the client recognised the professionalism and accountability of the CTO. He has shown himself to be an experienced and responsible specialist capable of successfully delivering even the most complex projects.

STORY IN DEPTH

Background

Our client, a large media company, planned to develop a platform for premium publishers. The platform would help publishers create, place, and optimise various digital advertising formats. This is a complex and large-scale project, so it needed a CTO with experience developing similar solutions and knowledge of the industry.

Approach to solution

The client started by seeking information about companies that could take on this project. He studied company websites, read customer testimonials and interviewed company representatives. As a result, the client selected several companies that met his criteria. The client met with each of these companies to discuss their offerings. He wanted to understand how each company would approach platform development and evaluate their experience and skills.

After these meetings, the client selected Computools. Computools’s proposal was the most compelling CTO as a Service proposal. It had years of experience developing software for the media industry, and its team had deep industry knowledge.

Computools role

The client and Computools’ CTO worked together to develop a detailed project plan and timeline. The team met regularly to discuss progress and adjust the plan as needed. The client was always kept informed of the project’s status and was able to provide feedback throughout the development process.

Computools’ CTO used various project management tools and techniques to ensure success. These tools and techniques helped the team to track progress, identify and resolve risks, and manage resources effectively.

Key decisions and outcomes

The result of this project was a ready-made platform that allows publishers, agencies and brands to create, execute and optimise various digital advertising products, including native, social, video and story formats.

Design

The design was based on studying the needs of the target audience and trends in the field.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE
polar.me user persona

USER PERSONA

A representation of a typical user of a product or service.

polarme site map

SITE MAP

A visual representation of the structure of a website or application.

polar.me wireframes

WIREFRAMES

Sketches of a user interface (UI) that show the layout and functionality of a product or service.

polar.me user interface

USER INTERFACE

The components of a product or service that allow users to interact with it.

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

For this case, the CTO chose the Kanban methodology. Kanban is a flexible project management methodology that focuses on the continuous flow of work and rapid delivery of value to customers. It is well suited for projects with unclear or changing requirements and projects requiring rapid delivery.

Kanban

PROJECT TIMELINE

polar-me project timeline

WHAT OUR CLIENT SAID

Computools’ CTO as a Service was instrumental in helping us develop and launch our new platform. It has been a huge success for us We would highly recommend Computools to any company looking for a reliable and experienced technology partner.

CONTACT US

Contact our team of experts today to discuss your project requirements today at info@computools.com

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