CASE STUDY

Keller Covered

А fast, free service that helps home buyers and homeowners shop for insurance.

Solution

Financials Solutions

Industry

Insurance

Outcome

During close cooperation with the customer's in-house IT-department, innovative digital solutions were developed and implemented. Thanks to this, all the goals and objectives of the project were achieved. As a result of collaboration, a web service that is available to homeowners and homebuyers in the US and Germany was created. This service allows to select and study real estate insurance quotes from reliable providers. According to the Product Owner, since the launch, there has been a stable dynamic growth of the product and the expansion of the client base of the customer.

Several key options we solved:

Developed a detailed questionnaire for choosing insurance quotas for real estate.
Developed and implemented a convenient user experience map, consisted of a few important steps including purchasing.
Created ergonomic and intuitive UX/UI design.

+ 154%

Throughput, Users

+ 68%

Average Order

+46%

Increasing the number of clients

+ 52%

Increasing Revenue

- 46%

Reducing Costs

63%

Business Process Automation

PROJECT DESCRIPTION

Keller Williams Realty Inc. is a reliable partner and a real estate expert, that offers unique service for customers. The company applied to Computools with a new idea of innovative service for homeowners and homebuyers. The main idea was to create a convenient and intuitive service for choosing insurance quotas for real estate, based on a detailed questionnaire. As a result of the discussion, the main goals of the project and the desired end result were clarified. The company has developed the basic functionality of the service. The user indicates the necessary details of the real estate and receives a list of quotes with which he can explore and analyze, compare, and, most importantly, purchase. At the moment, the service is available for residents of Germany and the United States.

Sometimes communication may take up to 3-4h per day.

Weak security against DDoS attacks.

The world’s largest real estate franchise by agent count (leader).

Dynamic product growth.

Quota search is as simple and intuitive as possible.

Well-described documentation.

Quick communication with team members.

Decent processes.

Communication Framework

Computools

Team Lead

Project Manager

Business Development Manager

Keller covered

Team Lead

Project Manager

Product Manager

Communication

Comfortable communication on the project makes the work productive, efficient and effective. To make joint decisions, solve problems and discuss ideas, Slack was chosen as the most convenient messenger for all project participants. This allowed us to quickly resolve emerging issues, propose solutions and constantly be in touch with the entire development team and customer.

Business Process Mapping

CONSULT

Work on a project always starts with setting goals and objectives. The main expectations and visions for the finished product are identified too. Next, we begin data collection and analysis. The target audience, its needs are revealed. Competitors are also carefully studied, existing solutions are determined and their analysis is carried out. At this stage, the main possible barriers and risks are determined and solutions for them is selected.

DESIGN

Next, we begin to build a high-level architecture, define a set of templates and tools. A technology stack is selected for the project, taking into account the features of the tasks, and the future functionality of the finished application. At this stage, a project specification that can be divided into different scenarios depending on the type of application and industry is created. Moreover, an interactive prototype is developing on this stage - a convenient tool that allows to evaluate the capabilities of a future application, discuss full and limited functionality, add new options.

ENGINEER

Further, a team of specialists is formed to work on the project. The number of experts necessary for the timely completion of tasks is determined. The first meeting of the new team is conducted. The development process is carried out according to the written specification and the selected project methodology. After assigning tasks to performers, the project manager carefully monitors their implementation. Testing takes place at the end of each development phase, which allows us to produce finished products of high quality. In the final, automatic and manual testing is also conducted.

Business Process mapping was performed in conformity with ISO 9001:2015 quality management standards followed by Computools on all projects.

Interactive Prototype

One of the important stages of the project is the creation of an interactive prototype. This is a dynamic layout that allows testing the functions of the future application in a simplified form. At this stage, the foundations of the future design are laid and the main features of the application are discussed. An interactive prototype serves as a convenient and useful tool for clearly explaining some development points, identifying additional tasks and goals. Using this example, possible risks and obstacles are also identified.