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1.
Streamlined Workflow
Computools' support integration services offer a unified interface for managing customer requests from various channels, simplifying and organizing support teams' workflow.
2.
Faster Issue Resolution
Agents can access real-time customer information through support integration services, enabling quick issue understanding and resolution, resulting in higher customer satisfaction and reduced handling time.
3.
Integration with CRM and Business Systems
Computools integrates services with CRM systems and other business applications, providing a comprehensive view of customer interactions, enhancing customer management, and promoting collaboration across departments.
4.
Enhanced Reporting and Analytics
Computools offers robust reporting and analytics capabilities, enabling businesses to generate customized reports, analyze support metrics, and make data-driven decisions.
5.
Increased Efficiency
Computools streamlines processes, reduces manual tasks, and eliminates the need to switch between multiple tools.
6.
Improved Communication
Support integration services enhance communication between support agents and customers
7.
Personalized Solutions
By leveraging support integration services, agents can access comprehensive customer data, including past interactions and purchase history.
Сopmutools possess advanced expertise in disruptive technologies that we research internally in our R&D centres.
Computools has extensive experience in a wide range of industries. Our experts are well-versed in the particularities of these industries and understand the challenges of your business domain. We offer industry-specific custom software solutions tailored to your business sector.
Computools has a high standard of customer and employee service. Our contemporary corporate culture promotes effective communication and innovative thinking. This approach and solution have been highly appreciated in the Polish and Ukrainian job markets and allow us to attract the best professionals.
Computools' corporate social responsibility pertains to environmental, philanthropic, ethical, and economic initiatives. Computools is always involved in volunteer and charity projects and helps those who need support.
Computools teams are fluent in English, German, French, Polish, and Ukrainian.
Computools always builds long-term relationships by never deviates from its values, such as reliability, transparency, initiative, focusing on results, etc.
Computools holds ISO certification for Quality management systems, meeting international requirements for security, customer focus, and a process-based approach in software development.
Computools' ISO 27001:2013 certification confirms that it adequately implements and maintains international standards for information security policies, ensuring that all technologies are used correctly.
Computools is recognized for trusted innovation management and performance by world experts at the IMProve Academy.
Computools’ transparency of the processes ensures you never have to question where you’re at or what’s happening while creating your product and digitising your business.
Computools ensures that all teams work in alignment with your business goals. Every step taken is a step towards achieving your business objectives.
Computools has created an inclusive environment in the company so that every employee, regardless of age, gender, nationality, religious beliefs, marital status or other attributes, feels safe and secure. The company recognises the uniqueness of each individual and creates equal opportunities for all: teams implement programmes that promote the professional development of all employees without exception. Computools does not tolerate discrimination on any grounds and expects everyone in the team to adhere to this principle.
Computools builds products that belong to the clients. Thus, they receive the product’s source code and exclusive intellectual property rights, so they don’t pay any subscription fees compared to existing ready-made solutions on the market. Clients can sell the software or rent it out and accumulate from it. True innovation that will make you stand out from competitors is only possible with customised development.