1.
Streamlined Workflow
Computools' support integration services offer a unified interface for managing customer requests from various channels, simplifying and organizing support teams' workflow.
2.
Faster Issue Resolution
Agents can access real-time customer information through support integration services, enabling quick issue understanding and resolution, resulting in higher customer satisfaction and reduced handling time.
3.
Integration with CRM and Business Systems
Computools integrates services with CRM systems and other business applications, providing a comprehensive view of customer interactions, enhancing customer management, and promoting collaboration across departments.
4.
Enhanced Reporting and Analytics
Computools offers robust reporting and analytics capabilities, enabling businesses to generate customized reports, analyze support metrics, and make data-driven decisions.
5.
Increased Efficiency
Computools streamlines processes, reduces manual tasks, and eliminates the need to switch between multiple tools.
6.
Improved Communication
Support integration services enhance communication between support agents and customers
7.
Personalized Solutions
By leveraging support integration services, agents can access comprehensive customer data, including past interactions and purchase history.
Computools was granted the most reputable rating from IAOP – the Top Global Outsourcing 100 list. IAOP appreciated Computools’ client-oriented approach and determination for innovation.
Computools has been servicing companies from around the world and has acute expertise in Healthcare, Finance, eCommerce, Logistics, Hospitality, Education, and Social Networks. The company hires and nurtures world-class talent in each industry and technology domain to provide quality customer service.
Computools is committed to a high standard of customer and employee service. Our contemporary corporate culture promotes effective communication and innovative thinking. We focus on optimizing business processes by proposing interesting tasks and systematically managing them to achieve the best possible results.
Computools' corporate social responsibility pertains to environmental, philanthropic, ethical, and economic initiatives. Computools is always involved in volunteer and charity projects and strives to make our world a better place.
Work with teams that are fluent in English, German, French, Polish, Ukrainian, Russian and excel in communication both written and spoken.
Computools always builds long-term relationships by never deviates from its values, such as reliability, transparency, reliability, initiative, focusing on results, etc.
Computools holds ISO certification for Quality management systems, meeting international requirements for security, customer focus, and a process-based approach in software development.
ISO 27001:2013 certification confirms that Computools adequately implements and maintains international standards for information security policies while all the technologies are used correctly.
Trusted innovation management and performance valued by world experts at the IMP³rove Academy.
Security in knowing that you never have to question where you’re at or what’s happening while creating your product and digitizing your business.
Increase your teams’ productivity by instant scaling.
Work with teams that conduct your business goals. Every step is a step to achieving your business goals.