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Our client, Tap App, needed a solution to streamline restaurant ordering processes and enhance customer engagement. Our team helped it develop a user-friendly, cross-platform application using a robust solution architecture. Computools assisted in addressing the tight launch schedule and diverse restaurant needs, resulting in a stable, efficient platform that boosted revenue, improved order management, and automated business processes.
Tap App aims to streamline the ordering process for both restaurants and customers. With a broad customer base that includes a diverse array of restaurants and cafes across the UK, the company is committed to leveraging technology to enhance operational efficiency and customer satisfaction. Recently, Tap App has gained attention for its innovative approach to digital transformation in the hospitality sector, setting new standards for convenience and user engagement in restaurant ordering systems.
The primary issues included a tight launch schedule imposed by investor pressure, limited time for comprehensive testing, and slow adoption of digital technology across their business operations. Additionally, the client needed to balance different restaurants’ varied needs and requests to create a user-friendly and versatile application. The absence of a dedicated website also posed a potential obstacle in promoting and supporting the app in a competitive market. These challenges necessitated a robust and efficient solution to ensure the app’s success and market adoption.
We built the application to provide a seamless and intuitive user experience, ensuring reliability and high performance across iOS and Android platforms. We designed the app to be adaptable, allowing integration with various restaurants and cafes, each with unique requirements and menu structures. We integrated the app with popular payment gateways to ensure secure and convenient transactions for users. We included features for real-time business performance monitoring, enabling restaurants to make data-driven decisions and optimise operations. We offered an easy-to-use interface for ordering food and drinks, making the process efficient for customers and restaurant staff.
The app contributed to a 7% increase in top-line growth through cross-selling opportunities and reduced unfulfilled or modified orders by 85% due to better ingredient management.
The client chose us based on our proven track record in delivering effective digital solutions and expertise in cross-platform application development. Computools demonstrated a deep understanding of the hospitality industry’s needs, providing tailored solutions to overcome challenges and capitalise on opportunities.
The client was choosing between various supplier options, each presenting its own strengths and expertise. Our company showcased a comprehensive understanding of the specific nuances and challenges inherent to restaurant operations.
The decision to choose us was not solely based on technical capabilities but also rooted in the collaborative and client-centric approach we brought to the table. During the selection process, our team demonstrated a commitment to open communication, a keen ability to understand the client’s unique needs and a proactive attitude in addressing challenges.
Computools coordinated all stages of development, from requirements analysis to application launch and support. We advised the client on the application development strategy, technology selection, and business process optimisation. We thoroughly analysed the client’s requirements and the specifics of the restaurant business to develop a functional and user-friendly application.
QA specialists conducted comprehensive application testing to ensure its stability and performance. After the application launch, Computools continues to provide the client with support and updates.
The main goal was to provide users with a cross-platform application for food and drink orders. However, the app’s target customers were restaurants and cafes that were added to the ordering platform.
The finished app aggregates menus, table availability, opening/closing times, and other info about many restaurants (the number is constantly increasing). A user can make off-site and on-site orders, track the order status, make payments, including tips, add order notes, etc. The application’s convenience and popularity among users make it attractive for restaurants and cafes that seek to use all channels to attract visitors and customers.
Basic UX/UI development was done at the prototyping stage. In the future, during development, the necessary functions and application options will be added.
Developed a detailed representation of the target user, considering demographics and behaviour
Designed a visual representation outlining the website's structure and navigation
Created skeletal outlines illustrating the webpage's layout and functionality
Crafted an intuitive and visually appealing design for seamless user interaction
React Native
React Native was chosen for its ability to create powerful, high-quality mobile applications on both iOS and Android platforms. This technology allows us to develop a single codebase for both platforms, significantly reducing development time and costs. Its 'live reload' feature lets developers see the results of their latest code changes immediately, enhancing productivity and speeding up the development process. React Native’s performance and reliability make it an excellent choice for creating seamless user experiences in mobile apps.
PHP
We selected PHP for server-side scripting due to its speed, efficiency, and wide adoption. PHP is a robust, flexible scripting language that creates dynamic web pages and smoothly handles server-side operations. It is resource-efficient and operates faster than many other scripting languages. Additionally, PHP is highly extensible and supports many databases, making it ideal for developing scalable and secure server-side applications.
PostgreSQL
PostgreSQL was chosen as a database management system because of its reliability and advanced features. It is a powerful, open-source relational database known for its robustness, scalability, and compliance with SQL standards. PostgreSQL supports complex queries and large datasets, ensuring efficient data management and retrieval, which is critical for handling the extensive data generated by a restaurant ordering application. Its strong emphasis on data integrity and support for concurrent transactions make it a trusted choice for managing the app’s backend data.
Flutter
Due to its expressive and flexible UI components, Flutter is used for developing the app’s user interface. It allows developers to create visually appealing, natively compiled applications for mobile, web, and desktop from a single codebase. Its hot reload feature speeds up the development process by allowing real-time preview of changes. Flutter’s rich set of pre-designed widgets and extensive customisation options enable us to create a polished and responsive user interface that meets the specific needs of Tap App.
Scrum was chosen as one of the most effective application development methodologies. Its numerous advantages make it effective and convenient. In addition, scrum increases the whole team’s productivity, allowing them to easily and quickly identify errors in the work, slip on time, and eliminate them.
Dividing the development process into stages with short periods and daily reports makes task execution easy and quick. Scrum has proven its efficiency and productivity in performing urgent tasks with short sprints and tight deadlines. It allows the acceleration of all processes and the saving of the customer’s funds.
The Computools team was very rapidely operational despite the complexity of the situation and the need for the team to adapt to our development methodologies. The Computools team could also work very remotely with very good inter-communication with the SBFinance team ensuring good efficiency despite off-shoring.
Computools are experts and act professionally, with lots of guidance on technical recommendations and with easy to understand explanations of what the technical choices mean and why one can be a better website than another. As a result, the development was completed on time and exceeded our expectations. The feedback from our customers was very positive and compared to our previous results we doubled our turnover.
Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive.