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As a Product Owner, expect that the audience receives great service interacting with your product or customer service teams. You want to be sure the interactions are positive and never caused by technical challenges. What’s more, you would love to partner with the support team who can summarise the audience feedback to inform product development decisions.
As a Chief Technology Officer, you want reliable maintenance of the product infrastructure and functionality proactive monitoring.
As a Chief Operating Officer, you expect the technology aspect of the products, both infrastructure and software, to be monitored proactively, to minimise operational downtime, so that your team can focus on improving customer experience.
As a person responsible for the long-term success of your company, some of these considerations are undoubtedly on top of your mind: