British Council

CX Strategy & Design for the UK's international organisation dedicated to educational opportunities and cultural relations.

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AT A GLANCE

Our client, the British Council, needed a modern, responsive website to promote their English language tests effectively. Our team helped by developing a comprehensive CX strategy and design, including UX/UI enhancements. Computools assisted in revitalising and optimising the platform, which resulted in a user-friendly, efficient website that improved user engagement and increased test registrations.

THE CLIENT

The client is a prominent organisation that aims to promote British culture and values globally. With a reach that extends to over 100 countries, they reach 650 million people each year. Employing a workforce of more than 7,000 dedicated full-time employees, this organisation is committed to fostering cultural exchange, educational opportunities, and intercultural relations.

BUSINESS CHALLENGE

The British Council wanted a modern, responsive design and improved user experience. Also, they needed to consolidate resources for the IELTS English proficiency test. The presence of unofficial test materials negatively impacted their brand reputation, prompting the need for a strategic approach to resource consolidation.

Additionally, the lack of clear guidance for test preparation, progress tracking, and readiness was a concern. The client recognised the need for a user-friendly, structured solution to streamline the test preparation process.

SOLUTION SUMMARY

Computools undertook a digital transformation project to revitalise and optimise the website. The solution included user research to understand user needs, service design to enhance user experience, portal development for content delivery, website hosting set-up, and analytics integration. The result was a responsive, user-friendly platform that met the British Council’s branding requirements and significantly increased revenue, user throughput, and process automation.

Our primary mission was to provide candidates with a streamlined and structured pathway for test preparation, offering essential resources such as PDF files and webinar videos. We established a user-friendly WordPress platform as the host to facilitate easy access to educational materials, simplifying navigation and accessibility for candidates. Additionally, we implemented critical search engine optimisation (SEO) techniques to enhance the portal’s visibility and accessibility, ensuring it reached wider audience.

We integrated comprehensive user analytics into the platform, generating in-depth reports that provided valuable insights into user behaviour and preferences, helping to refine the user experience. We also implemented an email notification system to enhance communication with users, ensuring they received important updates and information promptly.

Our overarching goal was to simplify and improve the test preparation process, offering a valuable resource for candidates. This project underscored the client’s commitment to educational excellence and our dedication in helping them succeed in their mission.

IMPACT

As a result of this project, the client successfully launched a web portal that simplified IELTS test preparation. We optimised landing pages, implemented SEO strategies, and enhanced resource editing, and now this portal offers essential educational resources. The impact is notable, with a significant 42% increase in the number of tests administered globally in 2022, as compared with 2018.

WHY COMPUTOOLS

Computools was selected as the ideal partner for this project for several reasons:

  • Our team possesses impressive expertise in web development, design and project management, ensuring the successful execution of the project.
  • We meticulously address security concerns and ensure a smooth project launch as agreed, showcasing our commitment to comprehensive solutions.
  • Our ability to meet tight deadlines and adapt to the client’s needs demonstrates our agility and dedication to client success.
  • Computools’ global experience and reputation in delivering high-quality digital solutions make us the preferred choice to tackle this complex project.

Discover how Computools can help you achieve similar success through innovative digital solutions.

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STORY IN DEPTH

Background

The client’s journey to find the right partner for their project was a careful and detailed process. They considered several options but chose Computools for a few key reasons.

Approach to solution

They liked that we know their industry inside and out. We have a strong track record of delivering high-quality digital solutions and meeting deadlines. Plus, our experience working globally matched their international reach. In the end, they chose us because they believed in our expertise and our ability to get the job done well and on time. Our partnership is built on a shared commitment to getting great results for their business.

Computools role

We remain available to address post-launch enquiries, issues or enhancements. We conduct regular maintenance and updates to keep the product running smoothly, correct potential issues, and introduce new features as needed. We continuously apply data analytics to gain insights into user behaviour, pinpoint areas for improvement, and tailor the product to user preferences. We focus on security measures with ongoing monitoring and updates to safeguard user data and maintain the product’s integrity.

Key decisions and outcomes

We integrated comprehensive user analytics into the platform, allowing for the generation of detailed reports. These reports offered valuable insights into user behaviour, which helped us refine and enhance user experience continuously.

Design

These design challenges were important components of the project and contributed to the successful development and implementation of the English test preparation web portal.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE

USER PERSONA

Creating profiles of typical users for design reference.

SITE MAP

Structuring pages and content for logical navigation.

WIREFRAMES

Drafting blueprints for interface layout and interaction.

USER INTERFACE

Designing the visual elements for user interaction.

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

Scrum is a management framework where one or more cross-functional, self-organised teams create a product in stages.

First, we worked on preparing the website design, initial DevOps, and business analysis, and then we gradually moved into the WordPress development and quality assurance stages.

Scrum

PROJECT TIMELINE

british council project timeline

WHAT OUR CLIENT SAID

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"Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive."

"Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive."

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Contact Us

Our team is ready to provide tailored solutions to meet your unique needs. Contact us at info@computools.com, and let's discuss your next project.

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TransMeds

A reminder system that notifies the user to take medication at a preset time.

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AT A GLANCE

Our client, a healthcare company, needed an effective tool for transplant patients to adhere to their medication regimens. Our team helped by developing an app with a modernised system that simplifies medication schedules. Computools assisted in achieving significant business benefits, including increased user throughput, order value, productivity, and revenue, while reducing costs and automating business processes.

THE CLIENT

The client is a representative of the healthcare and pharmaceutical industry in the United States. They deeply understand the problem the project addresses and are interested in additional aspects, such as education and positive reinforcement for medication adherence.

BUSINESS CHALLENGE

The project’s primary aim was to address the crucial need for timely medication adherence, especially for individuals dealing with various diseases and post-procedural recovery. Recognising the importance of strict medication schedules, the project focused on creating an application to remind patients to take their next dose of medicine accurately at the required time. The project aimed to make the medication schedule process enjoyable and straightforward. Users could easily download the application from the marketplace.

SOLUTION SUMMARY

We created an attractive and interactive design and used NodeJS, Parse Server and MongoDB technologies to create a system that offers an optimal user experience and effectively addresses the competition in the healthcare app market.

The main flow of the project included essential features such as scheduling immunosuppression medications, a notifications system, a gamification system for rewarding users who took medications on time, and the integration of educational information. The application also featured an alarm system, a comprehensive medications list, an email medications system, a Contact Us system for user support, and flexible dose and time control options.

IMPACT

In the development process, ready-made solutions and individual developments for some tasks were applied. The finished application’s intuitive and catchy design has attracted the attention of a wide audience. Thus, the project goals were fully achieved. A key achievement was building an application that would reach the widest audience interested in taking meds on a schedule.

WHY COMPUTOOLS

The client chose Computools as the development partner for the project for several key reasons. Computools provides highly qualified services in modernisation and software development. The Computools team has extensive experience creating innovative healthcare solutions, demonstrated by successful project implementations in this domain.

Furthermore, Computools stands out for its project management approach and communication strategies. Scrum methods ensure high efficiency, transparency and flexibility throughout the development process. The company actively involves the client, providing step-by-step feedback and accommodating changes in the project. Computools was the preferred choice for the client, who valued high professionalism and adaptability in realising their healthcare project.

Discover how our expertise can benefit your business.

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STORY IN DEPTH

Background

The client needed a partner with experience in healthcare and pharmaceuticals to develop an application addressing medication adherence challenges in transplant patients.

Approach to solution

When choosing a team to work on the project, the client adopted a careful approach. The client evaluated several potential partners based on their expertise and past work. Computools stood out because of its successful projects in healthcare and its understanding of the industry’s unique challenges, especially in creating solutions for medication management.

Computools’ transparent and collaborative approach to project management, using methodologies like Scrum, also matched the client’s expectations. Computools was chosen because we have the expertise, experience, and proven record of delivering successful healthcare projects.

Computools role

We participated in the project as both generalists and specialists. Computools provided end-to-end development services, focusing on creating a robust backend using Node.js and MongoDB and designing an interactive and user-friendly interface. We ensured seamless integration of essential features such as a notification system, medication lists, and user support functions, delivering a comprehensive solution for the client.

Key decisions and outcomes

TransMeds, the application developed, stands out with its interactive and appealing design, setting it apart from similar apps and aiming to reach a broader audience. The application employs a notification system to ensure individuals do not forget to take their required medications precisely when needed.

Design

Creating a catchy and attractive design was an important part of the project. UX/UI designers have created a customised application design to reach a wide audience of users. During development, user experience came first, as usability was one of the key needs of the target audience.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE
transmeds user persona

USER PERSONA

Crafting detailed profiles of target users for precise design and development.

SITE MAP

Organising the website's structure for intuitive navigation and user experience.

transmeds wireframes

WIREFRAMES

Creating skeletal outlines of web pages to plan layout and functionality.

transmeds user interface

USER INTERFACE

Designing the visual elements and interactive features for seamless user interactions.

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

Application development is conducted as efficiently as possible according to the agile methodology. Scrum was chosen for this project, and the workflow was divided into convenient segments—sprints. During the sprint, code was developed in the task frame. At the end of the sprint, all participants in the project carried out a check and sent a report on the work done. This allowed errors and bugs to be identified and eliminated in the early stages, ensuring the developed code’s stability, purity, and high performance.

The key benefits of using Scrum are the quicker release of a useable product to users and customers, higher quality, higher productivity, lower costs, greater ability to incorporate changes as they occur, better employee morale and better user satisfaction.

Scrum

PROJECT TIMELINE

transmeds project timeline

WHAT OUR CLIENT SAID

Since implementing the TransMeds app, we have seen an increase in medication adherence among our transplant patients. The app is easy to use and reminds patients when to take their meds. We have also used the app to educate patients about their medications and the importance of adherence. Computools' expertise in healthcare app development is striking! They were able to understand our unique needs and challenges and create a solution that met all of our expectations.

Contact Us

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Keller Covered

А fast, free service that helps home buyers and homeowners shop for insurance.

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AT A GLANCE

Our client, Keller Covered, aimed to simplify the insurance process for homeowners and homebuyers. Computools assisted Keller Covered by developing a comprehensive web service featuring a detailed questionnaire and user-centred design. This solution allowed users to input essential information easily, receive tailored insurance quotes, and compare options.

THE CLIENT

The client is a leading and trustworthy name in the real estate industry. Committed to providing exceptional services to customers in the USA, it has long been a preferred partner for individuals navigating the complexities of real estate transactions.

BUSINESS CHALLENGE

The vision was to enhance the home-buying and homeownership experience by simplifying the process of obtaining insurance quotes for real estate. Recognising the complexities and bureaucracy associated with insurance, the client aspired to offer homeowners and homebuyers a groundbreaking solution.

The core idea was to develop a detailed questionnaire that allowed users to input essential information about their real estate. Subsequently, the system would generate a list of insurance quotes from reputable providers. This platform streamlines the insurance selection process and empowers users to explore, analyse, compare and, most importantly, purchase insurance policies that suit their needs.

SOLUTION SUMMARY

As a result, a web service was developed and made available to residents of Germany and the United States. This service is now a valuable resource, offering a swift and user-friendly experience in the often complex world of real estate insurance.

IMPACT

The collaboration resulted in the successful resolution of several critical issues in the real estate and insurance domain.

Developing a comprehensive questionnaire simplified gathering of essential information, ensuring that users receive the most relevant insurance options. An intuitive and user-centric experience map breaks down the process into a few crucial steps, focusing on simplifying the purchasing journey. This approach ensures that users can seamlessly navigate the system from start to finish.

Implementing an ergonomic and intuitive UX and UI design enhances the platform’s overall usability and appeal. This design prioritises user-friendliness and ensures that users can easily explore, compare, and purchase insurance quotes for their real estate.

WHY COMPUTOOLS

Our domain expertise and capabilities in delivering digital transformation solutions drove the decision to partner with Computools. Our proficiency in technology selection, development, and project management made us the ideal choice to bring the client’s vision to life.

Contact us today to learn how Computools can empower your business!

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STORY IN DEPTH

Background

Homeowners often face a complicated and time-consuming process when purchasing real estate insurance. Bureaucratic hurdles and a lack of transparency can make it difficult to find the best coverage at a competitive price.

Approach to solution

When the client needed to select a contractor for the innovative real estate insurance service, it carefully considered multiple options. It chose Computools based on several key factors:

  • Computools’ extensive experience in the industry played a crucial role in the decision.
  • Computools’ proficiency in React, MobX, TypeScript, and Node.js ensured the project’s success and efficiency.
  • Computools’ past projects and reputation indicated a strong track record of delivering quality work.
  • Clear and rapid communication with the Computools team ensured confidence in a smooth and productive partnership.

Computools role

We provided overall project management, ensuring seamless coordination and integration of various components. We also focused on developing the comprehensive web service, creating the detailed questionnaire, and designing the user-centric interface.

Key decisions and outcomes

The project was completed, resulting in the development and launch of the innovative real estate insurance selection service. It is currently available to residents in Germany and the United States and has a positive trajectory of growth and user engagement.

Design

Project architecture is crucial to building a robust, ergonomic design. The team pays special attention to developing the product's functional elements and how these elements interact.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE
keller covered user persona

USER PERSONA

Detailed profiles of target users.

keller covered site map

SITE MAP

Visual representation of website structure.

keller covered wireframes

WIREFRAMES

Basic visual layouts of web or app.

keller covered user interface

USER INTERFACE

Design for user interaction and experience.

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

The Computools team chose the Scrum methodology for its projects due to its high effectiveness and ability to provide flexibility and transparency in project management. Scrum allows teams to adapt to changes in the project quickly, accommodate client preferences, and achieve results incrementally. This methodology also fosters more efficient communication within the team and with clients, contributing to the successful completion of projects.

Scrum
keller covered project timeline

WHAT OUR CLIENT SAID

We are incredibly pleased with the outcome of our partnership with Computools. Their digital transformation and project management expertise was useful in bringing our vision for a simplified real estate insurance selection service to life.

Contact Us

Ready to transform your business with innovative digital solutions? Our team at Computools is here to help you streamline processes, enhance user experience, and drive growth. Email us at info@computools.com

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CREELiT

Automation of marketing materials for the real estate market: Growing users from 17,000 to 500,000 with a smart printer and integrated platform.

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AT A GLANCE

Our client benefited from an automated leaflet printing and packaging process. We developed a smart printer that automatically prints documents without human intervention using Bluetooth, Wi-Fi, and other wireless technologies.

THE CLIENT

CREELiT’s online platform is used by more than 17,000 real estate agents in the United States to automate their marketing activities. With its ‘web-to-print’ functionality, real estate agents can significantly reduce their marketing efforts: an agent chooses a design template directly from the dashboard for anything from a business card to a billboard and then easily customises it with their own details. Subsequent printing and scheduled door-to-door shipment happen automatically and effortlessly. CREELiT allows real estate agents to focus on their core business activity.

BUSINESS CHALLENGE

Wayne Creel, CTO and Founder of CREELiT was ambitious to grow user numbers from 17,000 to 500,000. However, the company faced the limitations of its outdated system. As a result of the project, CREELiT achieved an increase in its customer base (from 17,000 to 500,000 users) and a 50% reduction in order processing time. Thanks to the smart printer, the company’s competitiveness and customer loyalty increased.

SOLUTION SUMMARY

Mr. Creel invited Computools to spearhead the digital transformation, identify bottlenecks, and enable growth. We conducted a strategy session with the client where we described the company’s current workflow, identified bottlenecks, process conflicts, duplicative and inefficient processes and concepts. We also highlighted the well-functioning and efficient parts of the processes to preserve and improve them. We then developed a phased transformation roadmap to replace the current system with a new one gradually.

An interactive Prototype allowed us to visualise and test a future digital product before building it. We made sure that our planned system was clear, user-friendly, and aligned with the client’s goals.

Using user stories and the behaviour-based development (BDD) method, we created detailed specifications for tasks and processes.

IMPACT

Our team has developed a solution for CREELiT corporate marketing automation. Integrating a smart printer with a leaflet packer that automates the packaging process streamlines and enhances the efficiency of marketing material production. Bluetooth, Wi-Fi, and other wireless technologies for seamless integration add to the convenience and accessibility of the whole system.

WHY COMPUTOOLS

CREELiT sought a development partner with a proven track record in the real estate industry and a strong reputation for digital transformation success. They compared various IT service providers, evaluating factors like experience, technical capabilities, and references.

When we decided to cooperate with our company, we focused on identifying bottlenecks in CREELiT’s existing system. This analysis helped us prioritise improvements that would deliver the most significant impact in the shortest timeframe.

Contact Computools' experts to learn what we can do for your business!

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STORY IN DEPTH

Background

CREELiT, a provider of marketing automation solutions, has been successfully operating in the market for more than 10 years. However, the growth of the client base and the increasing complexity of marketing tasks required a more modern and functional tool. The company’s president realised the need for digital transformation and started searching for a partner capable of developing a new, scalable and secure platform.

Approach to solution

CREELiT, seeking a solution to growth limitations, likely explored various options. They might have considered an off-the-shelf marketing automation platform. While readily available, this solution did not cater to the specific needs of the real estate industry or integrate seamlessly with CREELiT’s existing system.

Computools role

Computools acted as a multi-faceted partner for CREELiT, providing comprehensive support throughout the project.

Key decisions and outcomes

Computools conducted an in-depth analysis of CREELiT’s business processes, identifying challenges and potential opportunities. The key solutions were:

1. Migration to cloud architecture:

  • Improved performance, scalability, and security.
  • Reduced infrastructure costs.

2. Developing a new automation module:

  • Automating routine tasks with a smart printer that prints flyers automatically without human intervention.
  • Increasing the efficiency of the marketing department by integrating all the systems in use and an automatic packer for leaflets and marketing materials.

3. Implementation of an analytics system:

  • Collecting and analysing data about users and their interaction with the printer.
  • Optimisation of marketing campaigns.

Design

A User Experience Designer and a User Interface Designer, working in tandem, developed the style guide for the CREELiT brand. User interface design, based on an interactive prototype, had to be easily understood by users unfamiliar with the system. The outcome of the team's collaboration was a state-of-the-art application design.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE

USER PERSONA

Creating a detailed profile of the ideal user, considering demographics, goals and pain points.

SITE MAP

Organising the website's structure and content, outlining the hierarchy of pages for an intuitive user experience.

WIREFRAMES

Visualising the skeletal framework of web pages, focusing on layout and functionality before design elements are added.

USER INTERFACE

Crafting the visual elements of the project, including design, colours, and interactive components to enhance user experience.

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

We followed Agile methodology to ensure delivery in time and on budget whilst maintaining flexibility to address any emerging challenges. Our project management approach was based on Scrum with 2-week sprints.

Scrum

PROJECT TIMELINE

creelit project timeline

WHAT OUR CLIENT SAID

The team has rapidly improved my product extensively. We are now about to exit the private beta and have over 500,000 users on board. I highly recommend Computools, they have been an exceptional partner, and we will definitely continue to cooperate with them for the foreseeable future.

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CCI ASSISTANT

A manufacturer of equipment for validation, counting, and storage of banknotes

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AT A GLANCE

Our client faced challenges with an outdated mobile app for cash handling. With our assistance, the client obtained a modernised and automated cash-handling solution that revolutionised their outdated mobile app. Our team revamped the mobile app, resulting in significant improvements in performance, user experience, and revenue. We also assisted in achieving seamless integration and optimisation for enhanced efficiency.

THE CLIENT

The client is a leader in intelligent physical cash-handling solutions for the banking, retail, and leisure industries. Their innovative solutions for counting, moving, and protecting banknotes enhance security, increase operational efficiency, and reduce shrinkage. The company’s products secure over $4 billion daily worldwide.

BUSINESS CHALLENGE

The previous incarnation of the CCI Assistant mobile application suffered a feature overload and lacked support, as it had been originally developed for Windows Phone OS. The app’s slow operation and a limited number of Windows Phone devices among the user base encouraged the client to redesign the application.

SOLUTION SUMMARY

Computools’ team was entrusted with developing an Android mobile application to efficiently manage cash collection, validation, and counting through smartphones.

IMPACT

Computools’ team applied their deep knowledge to professionally redesign, improve, and strengthen the client’s application. Thanks to these efforts and the coordinated work of specialists, the client was completely satisfied with the finished product. Our engineers built a cross-platform, which increased speed, security, and performance. They also added a user-friendly interface with a streamlined flow.

WHY COMPUTOOLS

Computools was selected as the partner for this project due to their technical expertise, effective communication, and commitment to delivering a high-quality solution. The successful project outcomes reflect the competence and dedication of the Computools team.

Contact us today to discuss your unique challenges and how Computools can help you achieve your digital transformation goals.

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STORY IN DEPTH

Background

The client recognised that their existing mobile application was no longer meeting the evolving demands of their customer base and the market. This realisation prompted them to seek a transformation of their digital presence. The project faced the challenge of migrating from a Windows Phone application to a modern, cross-platform solution. The app required an ergonomic design and user-friendly interface to enhance user experience and streamline cash-handling processes. Security and data integrity were paramount, given the nature of cash handling and validation, requiring robust security measures.

Approach to solution

They analysed various companies and contractors specialising in digital transformation services to ensure that their chosen partner had the necessary expertise. A key factor that set Computools apart from the competition was our deep knowledge and experience in the industry. The client recognised that Computools had a track record of successful projects in digital transformation, particularly in software development, UI/UX design, and mobile applications.

Computools role

Computools crafted a solution that leveraged a well-defined technology stack, including Xamarin.Android and Xamarin.Forms for cross-platform development, Passport.js for authentication, and efficient communication tools like Skype and Trello.

Key decisions and outcomes

The project’s specifications were meticulously outlined using a behaviour-driven development approach, ensuring the system’s requirements aligned with user stories and business processes. Now, the client’s multiplatform financial management mobile app, developed on the Xamarin framework, is designed to streamline financial transactions and provide users with real-time access to their financial data. This revolutionary app leverages the power of IoT (Internet of Things) technology, changing how people manage their finances.

Design

The design phase is crucial in creating a user-friendly and visually appealing application. Our team designed the app's visual elements, including buttons, navigation menus, and overall layout, creating an intuitive and user-friendly interface to ensure ease of use and a smooth and efficient user journey within the app.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE
cci assistant user persona

USER PERSONA

Developing a detailed user persona to understand the target audience's demographics, needs, and goals.

cci assistant site map

SITE MAP

Creating a visual representation of the website's structure and navigation, outlining how pages are organised and connected.

cci assistant wireframes

WIREFRAMES

Produce simplified, blueprint-like web page layout sketches to define the structure and content placement.

cci assistant user interface

USER INTERFACE

Designing the website's visual elements, layout, and interactive components for a user-friendly experience.

DIGITAL PLATFORM & TECHNOLOGY

Computools’ team carefully selected the best-suited set of technologies to fulfil the client’s goal of upgrading the outdated Windows Phone application and substituting it with a high-performance cross-platform solution.

PROJECT MANAGEMENT METHODOLOGY

The Computools team used the Kanban project management methodology to ensure continuous delivery and a flexible development process. Each two-week sprint was followed by a new build, enabling just-in-time implementation of the finished project.

Kanban

PROJECT TIMELINE

cci assistant project timeline

WHAT OUR CLIENT SAID

We are thrilled with the new CCI Assistant app developed by Computools. The modernised interface and IT automation features have significantly improved our cash-handling efficiency and streamlined our operations. Since the launch, we've seen a remarkable increase in throughput, user satisfaction, and revenue. Computools' expertise in digital transformation was invaluable in achieving these results, and we look forward to a continued partnership.

Contact Us

Ready to transform your project? Contact us today at info@computools.com, and let's bring your ideas to life.

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Metersnap

One of the largest energy companies in Africa, providing electricity to private households and local businesses.

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AT A GLANCE

Our client needed a solution to streamline inspections, reduce fraud, and enhance customer experiences in the energy industry. Our team helped by developing a mobile app powered by AI and computer vision technologies. As a result, the client obtained an efficient tool that accelerated inspections, minimised fraudulent activities, and significantly improved overall customer satisfaction.

THE CLIENT

Our client is a major energy sector player, ranked among Africa’s largest utility companies. For many years, they have been dedicated to providing electricity to private households and local businesses, catering to the ever-growing demand for energy in the region. Their established presence and significant inspector workforce made them a leader in the African utility market.

BUSINESS CHALLENGE

The challenges included significant financial losses due to meter reading fraud, a vast network of outdated analogue meters, labour-intensive manual data collection processes, and a declining customer experience.

SOLUTION SUMMARY

Computools proposed a strategic digital transformation initiative to address these pressing issues. We suggested to develop the MeterSnap mobile application. The application was designed to automate electricity meter readings for the company’s employees. The server administrator created personal accounts for each employee and transferred their login data to the inspectors. This eliminated the registration process, dispensing with the need for a registration field on the login screen.

IMPACT

By implementing the MeterSnap application, the company achieved a flexible approach to managing multiple tariffs, leading to a substantial increase in revenue, all with minimal additional resource requirements. Furthermore, the application included definitions of employee roles and permissions to curb malpractice and fraud, reinforcing the integrity of operations. This digital transformation initiative served as a comprehensive solution to the client’s problems and revitalised the utility market in Africa.

WHY COMPUTOOLS

Computools was chosen for this project because of its digital transformation expertise and experience developing mobile apps for the energy industry. The team also has a strong track record of delivering.

Computools has a team of experienced software engineers with expertise in various technologies, including neural networks, mobile development and web development.

Ready to revolutionise your industry with cutting-edge AI and computer vision solutions? Reach out to us today!

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STORY IN DEPTH

Background

Before implementing the app, our client faced challenges in streamlining inspections, reducing fraud, and enhancing customer experiences. Manual inspection processes were time-consuming and prone to errors, while fraudulent activities were difficult to detect. Additionally, the lack of a robust system for customer interaction hindered overall satisfaction and efficiency.

Approach to solution

The company conducted market research and received proposals from several contractors. The following criteria were considered during the research:

  • Technical knowledge and experience
  • Professionalism
  • Reputation

As a result of the research, the company selected Computools as the contractor to develop and implement a mobile app for meter reading.

Computools role

Our team of specialists leveraged their expertise in AI and computer vision technologies to design a mobile app powered by neural networks. We focused on training the neural network for image processing and implementing geolocation features to enhance data validation. Additionally, we ensured a state-of-the-art design and intuitive interface for optimal user experience.

Key decisions and outcomes

The successful implementation of our solution transformed our client’s daily operations and significantly improved customer experience. The application’s interface provided easy access to essential information, such as meter readings and consumption history, enabling efficient management of multiple tariffs and increased revenue. Key issues, such as auto-recognition of meter serial numbers and readings, were addressed through neural network training and geolocation implementation. Overall, our solution empowered our client to enhance operational efficiency, minimise fraud, and deliver exceptional service to their customers.

Design

In this case, the design tasks encompass a range of aspects associated with developing and designing the MeterSnap application. Creating an intuitive and aesthetically pleasing user interface for the mobile app while ensuring an excellent user experience involved designing user-friendly navigation, clear control elements, and an efficient screen structure to facilitate inspectors' work and enhance customer interaction with the application.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE

USER PERSONA

Creating a detailed profile of the typical application user, considering their needs and preferences.

SITE MAP

Outlining the hierarchical structure of the application's pages and navigation flow.

WIREFRAMES

Drafting basic, low-fidelity visual representations of the application's layout and content placement.

USER INTERFACE

Developing the final, high-fidelity graphical user interface, including design, icons, and interaction elements.

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

We chose the Scrum project management approach with two-week sprints to ensure continuous delivery and accurate fulfilment of the development plans. Agile methodology necessitated close cooperation with the client to introduce new ideas and approve adjustments. Every sprint was finalised with the testing and demonstration of the implemented features.

Scrum

PROJECT TIMELINE

metersnap project timeline

WHAT OUR CLIENT SAID

We are impressed with Computools' expertise in AI and mobile development. The MeterSnap application has transformed our meter reading operations, improved efficiency, and enhanced customer service. We are confident that this solution will play a key role in the future of the African utility market.

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Epson

One of the leading manufacturers of inkjet, dot matrix and laser printers, scanners, and other electronics.

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AT A GLANCE

Our global manufacturing company client wanted uninterrupted printing operations for their customers. By integrating IoT technology, data analytics, and automated notifications, we partnered to create Readylnk, which seamlessly monitors ink levels, alerts customers when cartridges are low, and facilitates a streamlined ordering and delivery process.

THE CLIENT

Epson is a globally renowned company in the electronics industry. With a rich history dating back to its founding in Japan, Epson has become one of the world’s leading computer printers and information and imaging equipment manufacturers. Their commitment to excellence and innovation has earned them a strong reputation among consumers and businesses.

Epson is among the top manufacturers of inkjet, dot matrix, laser printers, scanners, and other electronics. Their award-winning innovations benefit retail consumers and organisations in governmental, medical, financial, and other sectors across the globe. As an innovation-driven enterprise, Epson actively generates fresh ideas and aims to supply the market with revolutionary products. One such idea was to provide customers with a hassle-free ink refill system and enable its resellers and distributors to build long-lasting relationships with their clients.

BUSINESS CHALLENGE

Despite being a market-leading company with strong global demand for its products, Epson needed to address these challenges to maintain its competitive edge and continue providing innovative solutions to its customers:

  • Limited time to scale their internal IT department
  • Insufficient availability of qualified in-house engineers
  • Tight project schedule
  • Labour cost constraints

SOLUTION SUMMARY

Computools provided a comprehensive solution. Key achievements included the development of a real-time ink monitoring system, automated refill alerts, and streamlined ordering and delivery processes. These solutions have enabled Epson to increase efficiency, improve customer service, and significantly reduce costs. With Computools’ expertise, Epson has successfully modernised its operations by providing proactive maintenance strategies, streamlining procurement processes, and increasing customer satisfaction.

IMPACT

The ReadyInk System – the system that monitors the ink level in eligible printers in real time and automatically notifies users and resellers of the need to refill the cartridges. The system also orders necessary cartridges and arranges their delivery to the store or the user’s door. Customers can now seamlessly order and receive ink cartridges, eliminating printing disruptions and fostering a positive user experience. This highlights the efficiency and ease of use of the Readylnk system, demonstrating that customers can quickly and easily obtain the ink they need, minimising downtime and frustration.

WHY COMPUTOOLS

Epson chose to partner with Computools for several compelling reasons. Firstly, Computools offered a team of experts with extensive experience in backend Java, Oracle database development, and project management, providing the technical expertise needed to overcome Epson’s IT challenges. Additionally, Computools demonstrated a collaborative approach, ensuring seamless cooperation with Epson’s internal IT department. Furthermore, Computools shared Epson’s commitment to innovation, making them an ideal partner for developing cutting-edge solutions. Finally, Computools’ proven track record of delivering results, as evidenced by the impressive project outcomes, cemented its position as a trusted partner for Epson’s critical initiatives.

Contact us today to discuss your needs and explore how Computools can help you achieve your goals.

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STORY IN DEPTH

Background

Before implementing Readylnk, Epson faced a significant challenge: ensuring a seamless printing experience for its customers. Empty cartridges could cause disruptions, leading to frustration and potentially impacting customer loyalty.

Approach to solution

Epson’s journey to select a vendor for their critical project involved a thorough and meticulous process. Given the project’s significance and potential impact on Epson’s business, Epson wanted to ensure they partnered with the right team. Epson initiated the vendor selection process by identifying their project’s requirements and goals and conducting extensive market research to identify potential vendors.
To ensure transparency and clarity, the company prepared a detailed Request for Proposal (RFP) outlining its project’s scope, objectives, and expectations. After a rigorous evaluation process, Epson chose Computools as their trusted partner for several compelling reasons:

  • Industry expertise
  • Technical excellence
  • Collaborative approach
  • Proven results

In choosing Computools, Epson recognised a partner that met their technical needs and shared their commitment to innovation and excellence.

Computools role

To complete this time-sensitive, high-priority project, Epson’s tech leaders entrusted Computools with scaling the internal IT department. Based on an expertise-based talent evaluation of our software engineers, we assembled the team to complement Epson’s in-house development talent. Seamless cooperation ensured the project was completed on time with zero compromises on performance and stability.

Key decisions and outcomes

A well-structured system of interaction ensured constant alignment and collaboration between the teams, resulting in the completion of all tasks in accordance with the client’s requirements and preferences. Current arrangements include ongoing support, maintenance, and potential further collaboration to enhance and expand the IT solutions developed.

Design

When working on product design, we primarily develop its architecture, as this greatly influences how the design will be built in the future and how ways of promoting and upgrading the product will be organised.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE
epson user persona

USER PERSONA

Understanding the target audience's needs and preferences.

epson site map

SITE MAP

Structuring the website's layout and navigation.

epson wireframes

WIREFRAMES

Creating visual blueprints for web page layouts.

epson user interface

USER INTERFACE

Designing the website's user-friendly visual elements.

DIGITAL PLATFORM & TECHNOLOGY

PROJECT MANAGEMENT METHODOLOGY

The adoption of the Scrum project management methodology drove the successful execution of the Epson project in collaboration with Computools. At the heart of the project was a sprint-based approach. The project was organised into fixed-duration sprints, typically lasting two to four weeks. This allowed for the efficient planning and execution of tasks within defined timeframes. Daily Scrum meetings, or stand-ups, were conducted to review progress, discuss challenges, and ensure alignment among team members.

Scrum

PROJECT TIMELINE

epson project timeline

WHAT OUR CLIENT SAID

Epson is committed to providing our customers with a seamless and hassle-free printing experience. The Readylnk system, developed in partnership with Computools, has revolutionised how we manage ink supplies and interact with our customers. We have seen a significant increase in customer satisfaction and a boost in recurring revenue. We are confident that this innovative solution will continue to drive growth and success for Epson in the future.

Contact Us

Ready to transform your business with innovative IT solutions? Reach us at info@computools.com

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Your request will be carefully researched by our experts. We will get in touch with you within one business day.